Updated: Tuesday, Oct. 17 at 2:00 PM PST – Livermore We’ve been restoring service throughout the entire Northern California firestorm crisis, but Comcast is now moving into widespread restoration mode throughout the area. We are working steadily to reestablish our network for our customers. We all have a long road back to business as normal, but […]
Comcast brings Relief Kits and a helping hand to the Marin Fairground Evacuation Center
Updated: Saturday, Oct. 16 at 2:26 PM PST – Livermore Below is a personal perspective from Jackie Chiang, a Market Development Manager from the North Bay, who volunteered with a group of Comcast co-workers to provide relief kits and connection services. Marin Fairgrounds, CA – Oct. 14, 2017 — As the team of volunteers […]
Comcast Provides Support for Customers During Northern California Wildfires
Updated: Monday, Oct. 16 at 11:00 AM PST – Livermore During the tragedy of the Northern California wildfires, Comcast has the following support in place for its customers: In this crisis, Comcast considers it our mission and our imperative to treat customers with the utmost empathy, respect and compassion During this crisis, Comcast will NOT […]
Frequently Asked Questions for Wildfire-Impacted Customers
LIVERMORE, CA – Oct. 13, 2017: Q: I’ve had to evacuate. Is there any way I can access my XFINITY services? A: Yes, XFINITY WiFi hotspots in the North Bay, East Bay, West Bay and select areas of Sacramento are open to help residents and emergency personnel stay connected. Access is available to anyone who […]
Air Quality a Growing Concern in Fire Damaged Areas and Beyond
The restoration of residential and commercial services continues to be a top priority today at Comcast. But the aftermath of the devastating fires have dusted up another concern for residents living in and out of the immediate fire-ridden areas. Air quality in many parts of Northern California has been deemed unhealthy, which poses a risk […]