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Houston, TX

Recovering and Rewarding in Houston

3 years ago

Below is a personal perspective from Keith Williams, a Network Technician from Concord, CA who along with more than 30 technicians traveled to Houston to restore services for those affected by Hurricane Harvey.

“My first day in Houston was shocking. I was so overwhelmed with what I saw. You don’t realize how bad it is until you see the destruction for yourself. It’s been an emotionally draining yet inspiring experience all at the same time.  We have to go through houses to access equipment in the backyard because these people’s lives are in their front yard. Everything is gone for these folks. It’s an empty house – scraps of their memories and possessions are all outside on the front lawn and the interior of the houses are completely under water. It’s heartbreaking to see items like family portraits and children’s toys amongst the debris. It is such a sad and humbling sight to see.

Something that stood out to me the most was that even though these customers have lost everything, they were offering us bottled water.  It might seem like an insignificant detail but keep in mind these people have nothing, yet they are so thankful for our help that they offered us water because it is literally the only thing that they have to give. I have never experienced such a gracious gesture.

I am deeply impacted by this experience and I am glad that I am able to help these wonderful people during their time of need. The best way I can describe this experience is heartwarming but horrific. There are two California Supervisors and nine network techs here along with techs from other regions as well. None of us have ever worked together but through this experience we have formed a strong bond. We’ve always been “one team” but we’ve never been more connected than now.”

 

Filed Under: Community Investment
Tagged With: comcast, Harvey, Houston, Technicians

Public Safety Power Shutoff

An Xfinity technician examines a forest

Preparing for PSPS Events

Many of us are looking forward to a return to some form of normalcy as we work to rebuild and recover from the public health crisis. Californians are clever, resilient and optimistic people and we will find joy in every season no matter what happens.

While this year will probably feel very different, one thing that will, unfortunately, remain consistent is the threat of wildfires. June 1 was the official start of fire season and at Comcast we are working tirelessly to ensure we continue to serve our customers.

Concurrent with fire season, in many parts of California, we anticipate planned power outages – called Public Safety Power Shutoffs (PSPS) – during this time, which runs from June through November. When gusty winds and dry conditions are forecasted, combined with a heightened fire risk, electricity providers pre-emptively turn off the power to protect the public.

Comcast’s Internet, TV and landline telephone services for homes and businesses require commercial power to operate. During a PSPS event, these Comcast services may stop functioning within hours after the commercial power is shut off. Mobile phone service may also be affected by a PSPS event.

Comcast understands this disruption to services is frustrating and has a major impact on people’s lives and businesses. The safety of our communities and employees is our utmost priority and Comcast takes care during PSPS events to ensure public safety.

Comcast also takes care during PSPS events to ensure we’re keeping our customers informed. We’ve sent a letter and an email to our customers with important information about how to keep informed during wildfire season.

You may also see public service announcements on your local news channel reminding you how these power outages may affect your services.

Here are a few things you can do now to be prepared:

  • Confirm your contact information at xfinity.com/myaccount—We will use this information to contact you if we expect a service disruption caused by a planned power outage. You can also use My Account to check if your service has been restored.
  • Comcast Business customers can check their My Account app or the Comcast Business Status Center to get information and valuable updates.
  • Download your favorite shows and movies for offline viewing—With the Xfinity Stream app, you can watch shows and movies offline in case you lose power.
  • Download the Xfinity Connect App to receive Xfinity Voice calls via your mobile phone—Xfinity Voice customers can make and receive calls with their Xfinity phone number using their mobile phone.
  • Visit the Comcast California Blog where we will post information, updates and answers to commonly asked questions. On the blog, we’ve launched a special PSPS web page where you can get additional information.
  • Follow us on Twitter — our handle is @ComcastCA and we regularly post valuable updates.

Even if power is off, Comcast’s team never stops working for you. From our family to yours, we hope you remain safe.

Comcast Business

PODCAST ALERT: How Technology has and will help Reopen and Transform the Hospitality Industry in California

2 weeks ago

According to Visit California, the state is expected to lose $78.8 billion in travel spending from the highest travel in 2019 and is not expected to go back to those levels until 2024. Hotels and restaurants are facing new challenges as they prepare to reopen, and health and safety measures are under the microscope like […]

Community Impact

A Look Back at 2020: Our Year in Review

3 weeks ago

Photo caption (Left to Right): Chinese New Year Parade in January 2020, Lift Zones announcement at Boys & Girls Clubs of Fresno County, a Comcast technician examines an area after it had been burned from a wildfire, Comcast Leaders & Achievers scholarship winner, Black Joy Parade attendees in February 2020, Comcast’s accessibility leader joins a virtual LightHouse for the Blind event.  Across the company and […]

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