An infographic about the spreading of the Kincade fire.

Comcast provee servicio de internet a 11 centros de evacuación en áreas afectadas por el incendio Kincade

11 months ago

Comcast está ofreciendo servicio de internet a 11 centros de evacuación para los residentes que han sido evacuados debido a el incendio Kincade en los condados de Sonoma y Napa. Adicionalmente, Comcast abrió 12,000 puntos de acceso WiFi de Xfinity en Petaluma, San Rafael, Marin, Napa, Sonoma y Santa Rosa para ayudar a los residentes y personal de emergencia a estar conectados durante este tiempo de crisis. Los puntos de acceso están disponibles para todos, incluyendo aquellos que no son clientes de Xfinity.

Los siguientes centros de evacuación han sido conectados con internet de Xfinity:

CrossWalk Community Church: 2590 1st, Napa, CA 94558
Hercules Swim Center: 2001 Refugio Valley Rd., Hercules, CA 94547
Marin County Fairgrounds: 10 Ave of the Flags, San Rafael, CA 94903
New Life Church: 2060 W. College Ave., Santa Rosa, CA 95401
Petaluma Community Center: 320 N. McDowell Blvd., Petaluma, CA 94954
Petaluma Valley Baptist Church: 580 Sonoma Mountain Pkwy., Petaluma, CA 94954
Petaluma Veterans Memorial Building: 1094 Petaluma Blvd. S, Petaluma, CA 94952
Petaluma Fairgrounds: 100 Fairgrounds Dr., Petaluma, CA 94952
Santa Rosa Veterans Memorial Building: 1351 Maple Ave., Santa Rosa, CA 95404
Sonoma County Fairgrounds: 1350 Bennett Valley Rd., Santa Rosa, CA 95404
Sonoma Marin Fairgrounds: 175 Fairgrounds Dr., Petaluma, CA 94952

Para acceder a un mapa de puntos de acceso Xfinity, los cuales están localizados en varios negocios y localidades como distritos comerciales y parques, por favor visite www.xfinity.com/wifi.

Una vez un en uno de los puntos de acceso, seleccione la red con nombre “xfinitywifi” en la lista de puntos de acceso disponibles e inicie el navegador.

Usuarios de internet Xfinity pueden registrarse usando su nombre de usuario y contraseña y automáticamente estarán conectados con un punto de acceso de WiFi de Xfinity.

Aquellos que no son clientes de Xfinity pueden seleccionar “Not an Xfinity Internet Customer” en la página de registro para iniciar la conexión. Aquellos que no son usuarios de Xfinity podrán renovar la sesión gratuita cada dos horas.

Si le piden una contraseña u otro tipo de credenciales, entonces usted está intentando acceder un punto de acceso WiFi de Xfinity que está localizado en un hogar y no un punto de acceso localizado en un negocio o locación pública–Ese tipo de punto de acceso no es parte del programa gratuito de Xfinity WiFi.

Para actualizaciones recientes, síganos en Twitter @ComcastCA o visite el sitio california.comcast.com.

Preparing for PSPS Events

Many of us are looking forward to a return to some form of normalcy as we work to rebuild and recover from the public health crisis. Californians are clever, resilient and optimistic people and we will find joy in every season no matter what happens.

While this year will probably feel very different, one thing that will, unfortunately, remain consistent is the threat of wildfires. June 1 was the official start of fire season and at Comcast we are working tirelessly to ensure we continue to serve our customers.

Concurrent with fire season, in many parts of California, we anticipate planned power outages – called Public Safety Power Shutoffs (PSPS) – during this time, which runs from June through November. When gusty winds and dry conditions are forecasted, combined with a heightened fire risk, electricity providers pre-emptively turn off the power to protect the public.

Comcast’s Internet, TV and landline telephone services for homes and businesses require commercial power to operate. During a PSPS event, these Comcast services may stop functioning within hours after the commercial power is shut off. Mobile phone service may also be affected by a PSPS event.

Comcast understands this disruption to services is frustrating and has a major impact on people’s lives and businesses. The safety of our communities and employees is our utmost priority and Comcast takes care during PSPS events to ensure public safety.

Comcast also takes care during PSPS events to ensure we’re keeping our customers informed. We’ve sent a letter and an email to our customers with important information about how to keep informed during wildfire season.

You may also see public service announcements on your local news channel reminding you how these power outages may affect your services.

Here are a few things you can do now to be prepared:

Confirm your contact information at xfinity.com/myaccount—We will use this information to contact you if we expect a service disruption caused by a planned power outage. You can also use My Account to check if your service has been restored.
Comcast Business customers can check their My Account app or the Comcast Business Status Center to get information and valuable updates.
Download your favorite shows and movies for offline viewing—With the Xfinity Stream app, you can watch shows and movies offline in case you lose power.
Download the Xfinity Connect App to receive Xfinity Voice calls via your mobile phone—Xfinity Voice customers can make and receive calls with their Xfinity phone number using their mobile phone.
Visit the Comcast California Blog where we will post information, updates and answers to commonly asked questions. On the blog, we’ve launched a special PSPS web page where you can get additional information.
Follow us on Twitter — our handle is @ComcastCA and we regularly post valuable updates.

Even if power is off, Comcast’s team never stops working for you. From our family to yours, we hope you remain safe.