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Storm-Related Power Outages May Affect Your Xfinity or Comcast Business Services

Governor Gavin Newsom today proclaimed a state of emergency throughout California to support the ongoing response to recent winter storms. 

The National Weather Service is forecasting heavy rain and snow, strong wind and the potential for additional flooding threats. The heaviest precipitation is expected starting Wednesday evening into Thursday morning in Northern California. Residual flooding impacts could extend into the weekend along with additional storms lingering into next week. 

Power outages may affect your Xfinity and Comcast Business services because Comcast’s network requires commercial power to operate. Additionally, parts of our plant were damaged by fallen trees to our lines in the recent storm, which caused the outages. However, if there is a disruption to your Comcast service, we assure you that we will work around the clock and use all of our resources to restore services as quickly and as safely as possible. 

Emergency management procedures dictate that power must be restored first and Comcast must receive clearance that it is safe and feasible for our network technicians to begin any restoration work. Should customers experience a loss of service due to a power outage, local power must first be restored before Xfinity video, phone or Internet services can begin working again. 

If customers have power but not Xfinity services, Comcast recommends that customers restart or reset devices, including wireless gateways, modems, routers, & cable boxes. 

Additionally, we recommend downloading the Xfinity App to get updates on outages, service interruptions and see when your service is expected to be restored. 

Our teams are monitoring the next incoming storm wave and will continue to work diligently to restore any services that may be impacted as quickly and as safely as possible. 

Please visit our Be Prepared page for tips and safety precautions to prepare for severe weather or other emergencies and come back to our blog to follow our daily updates.  

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