Notice of Public Hearings in Rulemaking 23-04-006 regarding the Order Instituting Rulemaking Proceeding to Consider Changes to Requirements on Video Franchisees Under the Digital Infrastructure and Video Competition Act, and Revisions to General Order 169.



1.         In-person public participation hearings:

             DateTimeMeeting & Location
August 14, 20241:00 p.m. to 3:00 p.m., and         5:00 p.m. to 7:00 p.m.Sacramento County Board of Supervisors 700 H Street, Suite 1450              Sacramento, CA 95814
September 5, 20241:00 p.m. to 3:00 p.m., and         5:00 p.m. to 7:00 p.m.Monterey Park City Council Chambers     320 W. Newmark Ave.                     Monterey Park, CA 91754

Persons seeking to make a public comment will be directed to sign up at the Public Advisor’s Office’s table at the hearing entrance.

2.         Remote/virtual public participation hearings:

            DateTimeMeeting Access Information
September 19, 20241:00 p.m. to 3:00 p.m., and                                    5:00 p.m. to 7:00 p.m.Webcast: Telephone Number to comment publicly and/or listen: 1-800-857-1917                             Passcode: 6032788#

Why am I receiving this notice?

The California Public Utilities Commission (CPUC) wants to hear from you.  In-person and virtual public participation hearings (PPHs) have been scheduled to hear your comments, concerns, and opinions regarding changes to the CPUC’s licensing and oversight of video franchises under the Digital Infrastructure and Video Competition Act of 2006 (DIVCA).  Senate Bill (SB) 28 (Stats. 2021, Ch. 673) revises DIVCA to require that the CPUC adopt customer service requirements for state video franchise holders and to adjudicate customer complaints regarding these services.  Your participation by providing comments can help in the development of the new rules.

You can attend and/or state comments and participate either at the in-person hearings or via the livestream of the remote hearings. You can also submit comments by mail or on the CPUC’s public comment portal.  The CPUC invites you to visit a Commission webpage maintained by the Public Advisor’s Office about this proceeding. You may access that webpage via this link:  The CPUC also invites you to a Commission webpage on video franchising at the following link:

The remote PPHs may be viewed using the live video broadcast AdminMonitor webcast link or heard via the toll-free telephone number.  The AdminMonitor broadcast has English or Spanish captions that can be accessed via the green button below the video screen.  To provide public comment, use the toll-free telephone number and participant code provided above.  To speak, press “*1” and record your first and last name when prompted.  Public officials wishing to speak should provide their name, title, and governmental entity. 

Written public comments may be provided at any time during this proceeding through the Add Public Comment tab on the CPUC’s website at

How does this process work?

This rulemaking is considering changes to DIVCA that require the CPUC to adopt customer service requirements for state video franchise holders and to adjudicate customer service complaints.  The rulemaking is assigned to a CPUC Administrative Law Judge and a Commissioner, who will consider proposals and evidence presented during a formal process, and then issue a proposed decision.  Any CPUC Commissioner may sponsor an alternate decision with a different outcome.  The proposed decision, and any alternate decision, will be discussed and voted upon by the CPUC Commissioners at a public CPUC Voting Meeting.

Contact the CPUC:

Please visit to submit a public comment about this rulemaking to the CPUC. You may also mail written comments to the CPUC’s Public Advisor’s address below. For more information on participating in the public hearing, submitting comments, to request special assistance, or to request a non-English or Spanish language interpreter, please contact the CPUC’s Public Advisor’s Office at least five days before the hearings.

CPUC Public Advisor’s Office
505 Van Ness Avenue
San Francisco, CA 94102
Phone:1-866-849-8390 (toll-free) or 1-415-703-2074

Please reference Rulemaking 23-04-006 in any communications you have with the CPUC regarding this matter.

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