NBCUniversal

Comcast Awards $207,500 in Scholarships to 83 HS Seniors in Northern California

7 months ago

When high school students applied for the Leaders and Achievers scholarship in October of 2019, they had no clue what was in store for the rest of their senior year. With the twists and turns of every event that came their way, they’ve exemplified adaptability and perseverance. All Class of 2020 is deserving of praise […]

Comcast Partners with the Asian American Journalists Association San Francisco Bay Area Chapter to Launch New Storytelling Initiative

7 months ago

Comcast and the Asian American Journalists Association (AAJA) San Francisco Bay Area chapter are collaborating to launch Rising with the Tides, a new storytelling project designed to provide a platform for Asian American and Pacific Islander (AAPI) storytellers. Since the COVID-19 crisis began, there has been a troubling increase in anti-Asian sentiment and hate crimes […]

API Summit 2020: A Community Gathering to Support the AAPI Community

8 months ago

By Audrey Yamamoto, President & Executive Director, Asian Pacific Fund As we continue to bear the consequences of the health crisis caused by the COVID-19 virus, we’ve seen the impacts spread across our communities—especially amongst the most disadvantaged. These communities are being hit the hardest, facing health impacts, economic instability, and are now the target […]

Wearing it with Pride Can Protect Your Life

9 months ago

After a long night shift at University of California San Francisco’s Intensive Care Unit, Jennifer Dela Cruz came home and kept working on ways to help those in need. Ever since The Centers for Disease Control and Prevention (CDC) and many city and counties in Northern California recommended wearing a cloth face covering in public […]

NBC Bay Area and Telemundo Will Host a Telethon to Help Silicon Valley Stay Strong

10 months ago

NBC Bay Area and Telemundo 48, two Comcast companies, are partnering with Bay Area community leaders to come together to raise funds for the Silicon Valley Strong Fund, which offers financial assistance for our community’s most vulnerable who are financially burdened in the wake of the current health crisis. To benefit individuals and families who need assistance with rent, food […]

Preparing for PSPS Events

Many of us are looking forward to a return to some form of normalcy as we work to rebuild and recover from the public health crisis. Californians are clever, resilient and optimistic people and we will find joy in every season no matter what happens.

While this year will probably feel very different, one thing that will, unfortunately, remain consistent is the threat of wildfires. June 1 was the official start of fire season and at Comcast we are working tirelessly to ensure we continue to serve our customers.

Concurrent with fire season, in many parts of California, we anticipate planned power outages – called Public Safety Power Shutoffs (PSPS) – during this time, which runs from June through November. When gusty winds and dry conditions are forecasted, combined with a heightened fire risk, electricity providers pre-emptively turn off the power to protect the public.

Comcast’s Internet, TV and landline telephone services for homes and businesses require commercial power to operate. During a PSPS event, these Comcast services may stop functioning within hours after the commercial power is shut off. Mobile phone service may also be affected by a PSPS event.

Comcast understands this disruption to services is frustrating and has a major impact on people’s lives and businesses. The safety of our communities and employees is our utmost priority and Comcast takes care during PSPS events to ensure public safety.

Comcast also takes care during PSPS events to ensure we’re keeping our customers informed. We’ve sent a letter and an email to our customers with important information about how to keep informed during wildfire season.

You may also see public service announcements on your local news channel reminding you how these power outages may affect your services.

Here are a few things you can do now to be prepared:

Confirm your contact information at xfinity.com/myaccount—We will use this information to contact you if we expect a service disruption caused by a planned power outage. You can also use My Account to check if your service has been restored.
Comcast Business customers can check their My Account app or the Comcast Business Status Center to get information and valuable updates.
Download your favorite shows and movies for offline viewing—With the Xfinity Stream app, you can watch shows and movies offline in case you lose power.
Download the Xfinity Connect App to receive Xfinity Voice calls via your mobile phone—Xfinity Voice customers can make and receive calls with their Xfinity phone number using their mobile phone.
Visit the Comcast California Blog where we will post information, updates and answers to commonly asked questions. On the blog, we’ve launched a special PSPS web page where you can get additional information.
Follow us on Twitter — our handle is @ComcastCA and we regularly post valuable updates.

Even if power is off, Comcast’s team never stops working for you. From our family to yours, we hope you remain safe.

A Look Back at 2020: Our Year in Review

3 weeks ago

Photo caption (Left to Right): Chinese New Year Parade in January 2020, Lift Zones announcement at Boys & Girls Clubs of Fresno County, a Comcast technician examines an area after it had been burned from a wildfire, Comcast Leaders & Achievers scholarship winner, Black Joy Parade attendees in February 2020, Comcast’s accessibility leader joins a virtual LightHouse for the Blind event. Across the company and […]