Comcast announced they are increasing download speeds for some of its most popular Xfinity Internet packages for customers in California. Beginning today, download speeds for the company’s Performance tier will jump from 60 Mbps to 75 Mbps, while the Performance Pro tier will increase from 150 Mbps to 175 Mbps. The Blast! tier will move […]
I Used the Xfinity My Account App to “Self-Serve” a Quick Fix to My Internet Service
By Marisa Bearden It was a Saturday night and my fiancé and I were watching one of our favorite shows — Tiny House Nation on Netflix — when suddenly that horrifying red buffering circle appeared on our screen. Immediately, doom set in as we frantically tried to go back to the home screen and then […]
Two Months and Fourteen Days Later
It’s been two months and 14 days since I’ve become a college graduate and a working woman. Not too long ago I graduated from CSU, Chico. I worked hard for four years and earned a degree in journalism with an option in public relations. Immediately after graduating I started my career at Comcast. Yes, you […]
Hey Napa, 300 Looks Good On You…
Since 2015, we’ve been hard at work improving the customer experience. Part of that transformation is creating an interactive space for customers to play with our products. We’re changing not only the look-and-feel of our stores, but we’re also designing them with the community in mind. We’ve moved from a transactional model to an experiential […]
Aaron Walker: Future-Proofing the Sacramento Valley
Q: What is your new role? A: I’m the Vice President of Technical Operations for the Sacramento Valley area. I lead a group of six hundred employees that are responsible for delivering Comcast customers the best experience. My team includes field personnel, more commonly known as “techs” who visit customers’ homes. They perform installs and […]
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