After another dry year in California, Comcast is preparing for fire season and the likelihood of continued Public Safety Power Shutoffs (PSPS) by electric utilities, such as PG&E.
When gusty winds and dry conditions heighten fire risk, electric utilities pre-emptively turn off the power to mitigate the risk that their facilities will cause a wildfire. At Comcast in California, we know these Public Safety Power Shutoffs can have a significant impact on everyone’s lives. Keeping our customers, employees and communities informed and safe during these hard-to-predict, challenging situations is our top priority.
Starting in October 2021, Comcast will begin implementing a multi-year plan in response to Public Safety Power Shutoffs and a decision adopted by California regulators. Read more about this below.
During a Public Safety Power Shutoff, Comcast customers may lose service in the following scenarios.
Comcast’s services require commercial power to operate.
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Comcast understands how disruptive Public Safety Power Shutoffs have been to communities over the years. Starting in October 2021, Comcast will begin implementing a multi-year plan in response to Public Safety Power Shutoffs and a decision adopted by California regulators.
During a Public Safety Power Shutoff that takes place after October 11, 2021, where safe and feasible, Comcast will deploy 72 hours of backup power in Tier 2 and Tier 3 High Fire Threat Districts for three key priorities:
Prioritizing these locations in 2021 will help communities get access to essential emergency services needed to stay safe, secure and connected during a Public Safety Power Shutoff or natural disaster.
In 2022, Comcast will continue to expand its ability to provide 72 hours of back-up power to additional locations in high fire threat areas.
To determine if your services may be impacted during a PSPS or other emergency, visit our Network Impact Map.
Get updates on outages, report service interruptions, and see when your service is expected to be restored.
With the Xfinity Stream app, if you have access to an internet connection, you can download video content, and that will allow you to watch that content offline if you lose power.
All Comcast customers can access millions of Xfinity WiFi hotspots available nationwide in any area that is not affected by a commercial power outage. Click here to find a public hotspot.
These sources will provide you with up-to-date information on planned power outages and assistance with your account.