Sonoma

Comcast Restores Services to Business Community in Parts of Napa and Sonoma Counties

3 years ago

Comcast tech crews are not only restoring services to residential customers, business customers are also seeing their services returned. At the peak, it was reported that as many as 63 Ethernet business customers lost services due to the wild fires. As technicians worked around the clock to bring customers back online, now we’ve restored as […]

Calistoga Fire: Evacuation Centers for Sonoma and Marin Counties

3 years ago

Here are the Evacuation Centers in Sonoma County. Sonoma County Fairgrounds at 1350 Bennet Valley Road, Santa Rosa Finley Community Center at 2060 West College Avenue, Santa Rosa Santa Rosa Veterans Building at 1351 Maple Avenue, Santa Rosa Petaluma Community Center at 320 North McDowell Blvd, Petaluma Sebastopol Community Center at 390 Morris Street, Sebastopol Cloverdale Citrus Fair at 1 Citrus Fair […]

Comcast está trabajando para restaurar sus servicios lo más pronto posible

3 years ago

Los residentes del norte de California y áreas aledañas continúan recuperándose de los devastadores incendios que continúan azotando los condados de Napa y Sonoma. En tiempos como este, la gente busca información, especialmente cómo conectarse con sus seres queridos, saber las condiciones de su hogar y cuándo podrán recuperar su vida normal. Aquí en Comcast, […]

Powerful Winter Storm Creates Power Outages and Impacts Comcast Services

An “atmospheric river” winter storm has brought heavy rain, high winds, flash floods, avalanche warnings and extensive power outages to much of Northern California.

The storm has created impacts from the Sierra to Fresno, including the Bay Area and throughout numerous coastal communities. The system is expected to continue bringing heavy rain and wind to the area through Friday.

Numerous communities are experiencing power outages and thousands were told to evacuate in the Santa Cruz, California region.

Comcast services require commercial power to operate. Internet and video, as well as landline and even mobile phone services for homes and businesses, may stop functioning within hours after the commercial power is shut off.

Comcast understands this disruption to services can have a major impact on people’s lives and businesses, especially during the global pandemic.

The safety of our communities and employees is our utmost priority and Comcast takes special care during storms to ensure public safety. Once commercial power is restored, we will restore Comcast services that have been affected as quickly as possible in accordance with public safety and regulatory guidance.

Here are a few things you can do to stay informed:

Confirm your contact information at xfinity.com/myaccount—We will use this information to contact you if we expect a service disruption caused by a planned power outage. You can also use My Accountto check if your service has been restored.
Comcast Business customers can check their My Accountapp or the Comcast Business Status Center to get information and valuable updates.
Download your favorite shows and movies for offline viewing—With the Xfinity Stream app, you can watch shows and movies offline in case you lose power.
Download the Xfinity Connect App to receive Xfinity Voice calls via your mobile phone—Xfinity Voice customers can make and receive calls with their Xfinity phone number using their mobile phone.
Visit the Comcast California Blogwhere we will post information, updates and answers to commonly asked questions. On the blog, we’ve launched a special PSPS web page where you can get additional information.
Follow us on Twitter — our handle is @ComcastCA and we post valuable updates regularly.

Even if power is off, Comcast’s team never stops working for you. From our family to yours, we hope you remain safe.

Comcast and Olympian Simone Manuel are Helping Close the Digital Divide in Oakland

6 hours ago

Today Comcast announced plans to equip 20 Oakland community centers and parks and recreation facilities with free WiFi for the next three years. As part of its Lift Zones initiative, the company will provide robust WiFi coverage in these safe spaces, to help ensure Oakalnd students can remain online during the school year and continue to participate in distance learning. The announcement was […]