Comcast Opens XFINITY WiFi Hotspots to Aid Residents and Emergency Personnel in Northern California

3 years ago

XFINITY WiFi Hotspots open, offering free Internet access to those affected by the North Bay Wildfires

LIVERMORE, CA – October 9, 2017 – To help residents and emergency personnel stay connected during this time, Comcast is opening its XFINITY WiFi hotspots throughout the North East Bay, West Bay, and Sacramento areas to anyone who needs them – including non-XFINITY customers.

For a map of XFINITY WiFi hotspots, which are located both indoors and outdoors in places such as shopping districts, parks and businesses, please visit www.xfinity.com/wifi.

Once at a hotspot, select the “xfinitywifi” network name in the list of available hotspots and then launch a browser.

XFINITY Internet customers can sign in with their username and password, and they will be automatically connected at XFINITY WiFi hotspots in the future.

Non-XFINITY Internet subscribers should visit the “Not an XFINITY Internet Customer” section on the sign-in page to get started.

About Comcast

Comcast Corporation (Nasdaq: CMCSA) is a global media and technology company with two primary businesses, Comcast Cable and NBCUniversal. Comcast Cable is one of the nation’s largest video, high-speed Internet, and phone providers to residential customers under the XFINITY brand, and also provides these services to businesses. It also provides wireless and security and automation services to residential customers under the XFINITY brand. NBCUniversal operates news, entertainment and sports cable networks, the NBC and Telemundo broadcast networks, television production operations, television station groups, Universal Pictures and Universal Parks and Resorts. Visit www.comcastcorporation.com for more information.

Powerful Winter Storm Creates Power Outages and Impacts Comcast Services

An “atmospheric river” winter storm has brought heavy rain, high winds, flash floods, avalanche warnings and extensive power outages to much of Northern California.

The storm has created impacts from the Sierra to Fresno, including the Bay Area and throughout numerous coastal communities. The system is expected to continue bringing heavy rain and wind to the area through Friday.

Numerous communities are experiencing power outages and thousands were told to evacuate in the Santa Cruz, California region.

Comcast services require commercial power to operate. Internet and video, as well as landline and even mobile phone services for homes and businesses, may stop functioning within hours after the commercial power is shut off.

Comcast understands this disruption to services can have a major impact on people’s lives and businesses, especially during the global pandemic.

The safety of our communities and employees is our utmost priority and Comcast takes special care during storms to ensure public safety. Once commercial power is restored, we will restore Comcast services that have been affected as quickly as possible in accordance with public safety and regulatory guidance.

Here are a few things you can do to stay informed:

Confirm your contact information at xfinity.com/myaccount—We will use this information to contact you if we expect a service disruption caused by a planned power outage. You can also use My Accountto check if your service has been restored.
Comcast Business customers can check their My Accountapp or the Comcast Business Status Center to get information and valuable updates.
Download your favorite shows and movies for offline viewing—With the Xfinity Stream app, you can watch shows and movies offline in case you lose power.
Download the Xfinity Connect App to receive Xfinity Voice calls via your mobile phone—Xfinity Voice customers can make and receive calls with their Xfinity phone number using their mobile phone.
Visit the Comcast California Blogwhere we will post information, updates and answers to commonly asked questions. On the blog, we’ve launched a special PSPS web page where you can get additional information.
Follow us on Twitter — our handle is @ComcastCA and we post valuable updates regularly.

Even if power is off, Comcast’s team never stops working for you. From our family to yours, we hope you remain safe.

Comcast and Olympian Simone Manuel are Helping Close the Digital Divide in Oakland

6 hours ago

Today Comcast announced plans to equip 20 Oakland community centers and parks and recreation facilities with free WiFi for the next three years. As part of its Lift Zones initiative, the company will provide robust WiFi coverage in these safe spaces, to help ensure Oakalnd students can remain online during the school year and continue to participate in distance learning. The announcement was […]