California

Former 49er football player Keena Turner met with fans at the new Xfinity Store in Brokaw Plaza in San Jose

3 years ago

It’s almost time for the big game and to get into the football spirit, Xfinity brought four-time Super Bowl Champion Keena Turner to the grand opening of its new store located on 1068 E. Brokaw Rd. in San Jose. The former 49er player signed autographs and took pictures with dozens of fans who came to […]

Comcast Is In Full Restoration Mode Throughout the North Bay

3 years ago

Updated: Tuesday, Oct. 17 at 2:00 PM PST – Livermore We’ve been restoring service throughout the entire Northern California firestorm crisis, but Comcast is now moving into widespread restoration mode throughout the area. We are working steadily to reestablish our network for our customers. We all have a long road back to business as normal, but […]

Comcast Restores Services to Business Community in Parts of Napa and Sonoma Counties

3 years ago

Comcast tech crews are not only restoring services to residential customers, business customers are also seeing their services returned. At the peak, it was reported that as many as 63 Ethernet business customers lost services due to the wild fires. As technicians worked around the clock to bring customers back online, now we’ve restored as […]

Comcast Restores Services to Parts of Sonoma and Mendocino Counties

3 years ago

Comcast has restored services to residents in Windsor, Cloverdale, Healdsburg and Willits. Once given access from emergency personnel, Comcast crews worked to restore the damaged fiber lines. They found the burnt fiber lines and rerouted them temporarily to bring services back up for the Northern California residents.

Comcast Working as Fast as Possible to Get Services Restored

3 years ago

Northern California residents and its neighbors are still reeling from the devastating fires that continue to whip through Napa and Sonoma Counties. In times like this, people look for information. Information on how to connect with loved ones, the status of their property and when they can get their lives back to normal. Here at […]

Preparing for PSPS Events

Many of us are looking forward to a return to some form of normalcy as we work to rebuild and recover from the public health crisis. Californians are clever, resilient and optimistic people and we will find joy in every season no matter what happens.

While this year will probably feel very different, one thing that will, unfortunately, remain consistent is the threat of wildfires. June 1 was the official start of fire season and at Comcast we are working tirelessly to ensure we continue to serve our customers.

Concurrent with fire season, in many parts of California, we anticipate planned power outages – called Public Safety Power Shutoffs (PSPS) – during this time, which runs from June through November. When gusty winds and dry conditions are forecasted, combined with a heightened fire risk, electricity providers pre-emptively turn off the power to protect the public.

Comcast’s Internet, TV and landline telephone services for homes and businesses require commercial power to operate. During a PSPS event, these Comcast services may stop functioning within hours after the commercial power is shut off. Mobile phone service may also be affected by a PSPS event.

Comcast understands this disruption to services is frustrating and has a major impact on people’s lives and businesses. The safety of our communities and employees is our utmost priority and Comcast takes care during PSPS events to ensure public safety.

Comcast also takes care during PSPS events to ensure we’re keeping our customers informed. We’ve sent a letter and an email to our customers with important information about how to keep informed during wildfire season.

You may also see public service announcements on your local news channel reminding you how these power outages may affect your services.

Here are a few things you can do now to be prepared:

Confirm your contact information at xfinity.com/myaccount—We will use this information to contact you if we expect a service disruption caused by a planned power outage. You can also use My Account to check if your service has been restored.
Comcast Business customers can check their My Account app or the Comcast Business Status Center to get information and valuable updates.
Download your favorite shows and movies for offline viewing—With the Xfinity Stream app, you can watch shows and movies offline in case you lose power.
Download the Xfinity Connect App to receive Xfinity Voice calls via your mobile phone—Xfinity Voice customers can make and receive calls with their Xfinity phone number using their mobile phone.
Visit the Comcast California Blog where we will post information, updates and answers to commonly asked questions. On the blog, we’ve launched a special PSPS web page where you can get additional information.
Follow us on Twitter — our handle is @ComcastCA and we regularly post valuable updates.

Even if power is off, Comcast’s team never stops working for you. From our family to yours, we hope you remain safe.

A Look Back at 2020: Our Year in Review

3 weeks ago

Photo caption (Left to Right): Chinese New Year Parade in January 2020, Lift Zones announcement at Boys & Girls Clubs of Fresno County, a Comcast technician examines an area after it had been burned from a wildfire, Comcast Leaders & Achievers scholarship winner, Black Joy Parade attendees in February 2020, Comcast’s accessibility leader joins a virtual LightHouse for the Blind event. Across the company and […]