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Comcast Business Reveals Small Businesses are Bouncing Back Online

10 months ago

As businesses begin to reopen to customers, many are wonder how small business are handling the changes needed to thrive in this new environment. Comcast Business has revealed digital usage trends of two million small and medium-sized businesses (SMBs) that may indicate early signs of improvement for America’s businesses.

Comcast Business analyzed the high-speed data patterns of its SMB customers across the country through June 7, 2020. Overall, SMB data usage shows signs that companies are starting to come back online – with usage returning to 91.2% of their pre-COVID-19 rates.

“While this pandemic has forced unpredictable shifts in American businesses, SMBs are beginning to find their strides in the new normal – whether it is physical stores re-opening their doors or home-based businesses returning to a steady cadence of work,” said Bill Stemper, President, Comcast Business. “Our data shows early indicators that SMBs across the country are starting to return to the workplace, a testament to their resiliency. Comcast Business is dedicated to providing the technology, tools and resources needed to help businesses not just bounce back from this but bounce forward.”

Small businesses’ use of data reached its lowest point the week of April 6 (down 14.5% versus the pre-COVID-19 benchmark of the week of February 17). However, since the week of May 4, overall average usage is on an upward trajectory – increasing to 91.2% as compared to the pre-COVID-19 benchmark.

By breaking usage data down by industry, region and source, Comcast Business has identified the following additional trends:

All industries were impacted – some more than others

The data offers insight into which industries’ data usage has been most affected by COVID-19, and which have been able to maintain more normal workflows in comparison. The top five business sectors that have seen the biggest declines compared to the pre-COVID-19 benchmark included:

  • Amusement and recreation: -37.4%
  • Educational services: -36.1%
  • Eating/Drinking places (restaurants, bars): -31.7%
  • Personal services (beauty salons, etc.): -28.2%
  • Membership organizations (civic and social associations, religious organizations, etc.): -18.8%

By comparison, some of the industries that saw less significant changes to their typical data usage included:

  • Machinery and equipment: +3.1%
  • Hotels and lodging: +1.6%
  • Agriculture and forestry: +0.4%
  • Legal services: +0.3%
  • Construction and trade contractors: +0.1%

Personal services businesses are picking up steam

While many of these businesses are still waiting to fully reopen, data usage among personal services customers – such as barber shops and hair and nail salons – in areas that are beginning to open back up, is starting to show significant increases. These types of customers in regions such as Miami, Detroit, Chicago and Atlanta have seen an average increase of nearly 59.3% since April 6. Similarly, these types of businesses within areas like Denver, San Francisco and Seattle have seen a nearly 46.4% increase during this same time.

Data usage in metropolitan areas is starting to rebound

Major metropolitan areas across the country – such as Miami, Houston and Seattle – were heavily impacted by the pandemic. Since reaching the established lowest point of data usage the week of April 6, these same places are seeing significant increases in usage. From April 6 to June 7, Miami has seen a 15.9% increase in data usage, Houston experienced a 18% increase, and Seattle has seen a 6.1% increase.

Small and medium businesses are quick to adapt, and are finding innovative ways to bring their goods and services back to their customers in a safe way. We’re proud to continue supporting these businesses through unprecendented times and see them thrive through challenges.

For more information, please visit http://business.comcast.com.

Filed Under: Comcast Business, Small Business

Public Safety Power Shutoff

Winter Storm Creates Power Outages and Impacts Comcast Services.

Powerful Winter Storm Creates Power Outages and Impacts Comcast Services

An “atmospheric river” winter storm has brought heavy rain, high winds, flash floods, avalanche warnings and extensive power outages to much of Northern California.

The storm has created impacts from the Sierra to Fresno, including the Bay Area and throughout numerous coastal communities. The system is expected to continue bringing heavy rain and wind to the area through Friday.

Numerous communities are experiencing power outages and thousands were told to evacuate in the Santa Cruz, California region.

Comcast services require commercial power to operate. Internet and video, as well as landline and even mobile phone services for homes and businesses, may stop functioning within hours after the commercial power is shut off.

Comcast understands this disruption to services can have a major impact on people’s lives and businesses, especially during the global pandemic.

The safety of our communities and employees is our utmost priority and Comcast takes special care during storms to ensure public safety. Once commercial power is restored, we will restore Comcast services that have been affected as quickly as possible in accordance with public safety and regulatory guidance.

Here are a few things you can do to stay informed:

  • Confirm your contact information at xfinity.com/myaccount—We will use this information to contact you if we expect a service disruption caused by a planned power outage. You can also use My Accountto check if your service has been restored.
  • Comcast Business customers can check their My Accountapp or the Comcast Business Status Center to get information and valuable updates.
  • Download your favorite shows and movies for offline viewing—With the Xfinity Stream app, you can watch shows and movies offline in case you lose power.
  • Download the Xfinity Connect App to receive Xfinity Voice calls via your mobile phone—Xfinity Voice customers can make and receive calls with their Xfinity phone number using their mobile phone.
  • Visit the Comcast California Blogwhere we will post information, updates and answers to commonly asked questions. On the blog, we’ve launched a special PSPS web page where you can get additional information.
  • Follow us on Twitter — our handle is @ComcastCA and we post valuable updates regularly.

Even if power is off, Comcast’s team never stops working for you. From our family to yours, we hope you remain safe.

Comcast Business

Three CA Women and BIPOC-Owned RISE Businesses to Support this Women’s History Month

3 weeks ago

From 2014 to 2019, the number of businesses owned by women of color increased by 43%, doubling the growth rate of women-owned businesses (21%) — but some of these businesses have struggled to get the support they need during the Covid-19 pandemic.   In celebration of Women’s History Month, we want to highlight three California–based Black Indigenous People of Color (BIPOC) and women-owned […]

Community Impact

Three CA Women and BIPOC-Owned RISE Businesses to Support this Women’s History Month

3 weeks ago

From 2014 to 2019, the number of businesses owned by women of color increased by 43%, doubling the growth rate of women-owned businesses (21%) — but some of these businesses have struggled to get the support they need during the Covid-19 pandemic.   In celebration of Women’s History Month, we want to highlight three California–based Black Indigenous People of Color (BIPOC) and women-owned […]

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