Comcast Business

Working From Home. Is Your Internet Connection Secure?

7 days ago

In March 2020 millions of employees in the United States and the world were mobilized to work from home. Technology in 2020 allows for seamless collaboration through the internet, but is your network at home safe? Organized by the San Francisco Business Times and Silicon Valley Business Journal, a table of experts gathered Cybersecurity professionals […]

Preparación para eventos PSPS

2 weeks ago

Muchos de nosotros esperamos poder volver a algún tipo de normalidad mientras nos esforzamos para reconstruir nuestras vidas y recuperarnos en esta crisis de salud pública. Los residentes de California somos personas inteligentes, resistentes, optimistas y encontraremos alegría en cualquier temporada sin importar lo que suceda. Aunque lo más probable es que este año sea […]

Comcast apoya a la comunidad durante los masivos incendios forestales

4 weeks ago

Durante este tiempo cuando múltiples incendios forestales afectan a miles de personas en California, Comcast ofrece la siguiente ayuda a sus clientes:  En esta crisis, Comcast considera que nuestra misión de tratar a nuestros clientes con máxima empatía, respecto y compasión es sumamente importante. Durante esta crisis, Comcast NO impondrá cargos de cancelación anticipada, pagos atrasados, cargos de reubicación o cualquier otro tipo de cargos relacionados con el daño o perdida del equipo.  Hemos iniciado protocolos especiales […]

Preguntas frecuentes para los clientes afectados por incendios forestales

4 weeks ago

P: He tenido que evacuar. ¿Hay alguna forma en que pueda acceder a mis servicios Xfinity? R: Sí, los puntos de acceso WiFi de Xfinity están abiertos para ayudar a los residentes y al personal de emergencia a mantenerse conectados al internet. El acceso está disponible para cualquier persona que lo necesite, incluidos aquellos que no son clientes de Xfinity.  Para […]

Podcast Alert: How Sutter Health Leverages Technology During the Pandemic

2 months ago

Many businesses and industries have pivoted their strategy during the pandemic, and the health care industry is no exception. As we continue to deal with Covid-19 and ultimately recover, there is a silver lining, according to experts, including the degree by which technology has become less intimidating to most and a lot more personal. Comcast […]

1
2
3
…
7
Next Page »

Preparing for PSPS Events

Many of us are looking forward to a return to some form of normalcy as we work to rebuild and recover from the public health crisis. Californians are clever, resilient and optimistic people and we will find joy in every season no matter what happens.

While this year will probably feel very different, one thing that will, unfortunately, remain consistent is the threat of wildfires. June 1 was the official start of fire season and at Comcast we are working tirelessly to ensure we continue to serve our customers.

Concurrent with fire season, in many parts of California, we anticipate planned power outages – called Public Safety Power Shutoffs (PSPS) – during this time, which runs from June through November. When gusty winds and dry conditions are forecasted, combined with a heightened fire risk, electricity providers pre-emptively turn off the power to protect the public.

Comcast’s Internet, TV and landline telephone services for homes and businesses require commercial power to operate. During a PSPS event, these Comcast services may stop functioning within hours after the commercial power is shut off. Mobile phone service may also be affected by a PSPS event.

Comcast understands this disruption to services is frustrating and has a major impact on people’s lives and businesses. The safety of our communities and employees is our utmost priority and Comcast takes care during PSPS events to ensure public safety.

Comcast also takes care during PSPS events to ensure we’re keeping our customers informed. We’ve sent a letter and an email to our customers with important information about how to keep informed during wildfire season.

You may also see public service announcements on your local news channel reminding you how these power outages may affect your services.

Here are a few things you can do now to be prepared:

Confirm your contact information at xfinity.com/myaccount—We will use this information to contact you if we expect a service disruption caused by a planned power outage. You can also use My Account to check if your service has been restored.
Comcast Business customers can check their My Account app or the Comcast Business Status Center to get information and valuable updates.
Download your favorite shows and movies for offline viewing—With the Xfinity Stream app, you can watch shows and movies offline in case you lose power.
Download the Xfinity Connect App to receive Xfinity Voice calls via your mobile phone—Xfinity Voice customers can make and receive calls with their Xfinity phone number using their mobile phone.
Visit the Comcast California Blog where we will post information, updates and answers to commonly asked questions. On the blog, we’ve launched a special PSPS web page where you can get additional information.
Follow us on Twitter — our handle is @ComcastCA and we regularly post valuable updates.

Even if power is off, Comcast’s team never stops working for you. From our family to yours, we hope you remain safe.