Comcast Business

Testimonials: BIPOC-owned Bay Area Businesses Encourage You to Buy Small During This Season

1 week ago

BIPOC-owned small businesses have disproportionally been affected by the pandemic. At the start of the health crisis and despite the uncertainty about the future of their businesses two business owners put their interest aside to help the community and even start a new business. Over the past 10 years, community members have come together to […]

Embracing Technology in Hospitality: “Contactless is Not Human-less”

1 month ago

Over 300 hospitality industry leaders gathered virtually for a webinar titled The Future of Hospitality, organized by the Hotel Council of San Francisco, to discuss economic forecasting, recovery strategies and technology in the hospitality sector. Caroline Beteta, President and CEO of Visit California, opened the webinar by presenting their newest campaign Calling all Californians, a […]

Comcast Invests $15 Million to Expand its High-Speed Network in Modesto

2 months ago

Above Photo: City of Modesto Mayor Ted Brandvold speaking at the virtual press conference announcing Comcast’s investment in Modesto. In a virtual press conference today, Comcast announced that is investing $15 million to enhance and expand its internet infrastructure in Modesto. The network expansion project will deliver up to 10-Gigabits-per-second (Gbps) Ethernet speeds, increased capacity […]

Comcast Business Participates in “The Future of Hospitality” Conference

2 months ago

San Francisco is beginning to look ahead to what safely welcoming tourists and travelers to the city again looks like. The hospitality industry plays a big role in how the tourism economy will bounce back. To prepare industry professionals for the upcoming challenges the Hotel Council of San Francisco is presenting a series of educational […]

Glass Incident: Frequently Asked Questions for Wildfire-Impacted Customers

2 months ago

The Glass Incident in Napa and Sonoma counties has now burned approximately 48,440 acres. The fire has been active for two days and is currently two percent contained. Many people, including some of our employees, have been evacuated during this time. We know that these individuals and others who have been affected may have questions […]

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Preparing for PSPS Events

Many of us are looking forward to a return to some form of normalcy as we work to rebuild and recover from the public health crisis. Californians are clever, resilient and optimistic people and we will find joy in every season no matter what happens.

While this year will probably feel very different, one thing that will, unfortunately, remain consistent is the threat of wildfires. June 1 was the official start of fire season and at Comcast we are working tirelessly to ensure we continue to serve our customers.

Concurrent with fire season, in many parts of California, we anticipate planned power outages – called Public Safety Power Shutoffs (PSPS) – during this time, which runs from June through November. When gusty winds and dry conditions are forecasted, combined with a heightened fire risk, electricity providers pre-emptively turn off the power to protect the public.

Comcast’s Internet, TV and landline telephone services for homes and businesses require commercial power to operate. During a PSPS event, these Comcast services may stop functioning within hours after the commercial power is shut off. Mobile phone service may also be affected by a PSPS event.

Comcast understands this disruption to services is frustrating and has a major impact on people’s lives and businesses. The safety of our communities and employees is our utmost priority and Comcast takes care during PSPS events to ensure public safety.

Comcast also takes care during PSPS events to ensure we’re keeping our customers informed. We’ve sent a letter and an email to our customers with important information about how to keep informed during wildfire season.

You may also see public service announcements on your local news channel reminding you how these power outages may affect your services.

Here are a few things you can do now to be prepared:

Confirm your contact information at xfinity.com/myaccount—We will use this information to contact you if we expect a service disruption caused by a planned power outage. You can also use My Account to check if your service has been restored.
Comcast Business customers can check their My Account app or the Comcast Business Status Center to get information and valuable updates.
Download your favorite shows and movies for offline viewing—With the Xfinity Stream app, you can watch shows and movies offline in case you lose power.
Download the Xfinity Connect App to receive Xfinity Voice calls via your mobile phone—Xfinity Voice customers can make and receive calls with their Xfinity phone number using their mobile phone.
Visit the Comcast California Blog where we will post information, updates and answers to commonly asked questions. On the blog, we’ve launched a special PSPS web page where you can get additional information.
Follow us on Twitter — our handle is @ComcastCA and we regularly post valuable updates.

Even if power is off, Comcast’s team never stops working for you. From our family to yours, we hope you remain safe.