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Comcast Crews Are Working Diligently to Identify Damaged Equipment and Restore Services After Storm

Comcast crews continued to work throughout the day last night and today, making progress in restoring services for residential and commercial customers.  

According to the San Francisco Chronicle, a dry Friday morning will offer bursts of sunshine in parts of the Bay Area. It will also give residents along the coast a chance to assess damages from Thursday’s extreme coastal flooding. Our teams are taking advantage of this break to expedite restoration efforts in parts of the North and South Bay.  

Comcast services require commercial power to operate. In areas where there are currently power outages or downed poles, our technicians must allow PG&E crews to assess and repair any damages that may have occurred before being able to restore our services. Comcast field technicians are currently also assessing other areas to deploy generators and will do so where it is safe and feasible. 

Our Comcast Network Impact Map shows where customers without service are currently located. In order for our crews to make the necessary repairs to restore service, they must first have access to the area. This issue is currently a problem given that some roads, especially in remote areas, remain closed due to fallen trees and debris. 

Our Comcast California team wants to assure you that we are committed to restoring your service as quickly and safely as possible. Our heart goes out to anyone that has been impacted by this record-setting storm including our coastal community that was hit hard. We truly value your business and sincerely regret any challenges or inconveniences these storm-related outages may have caused you, your family, or your business. 

We want to remind our customers that the Xfinity Stream App allows users to download their favorite shows and movies to watch offline, watch live TV and get weather updates. 

For more information about commercial power outages, you can visit PG&E’s Outage Map. You can also visit Comcast’s Network Impact Map for information and updates. 


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