News Releases

Comcast apoya el relanzamiento de La Prensa Sonoma

7 days ago

Después de un año de la interrupción de imprimir, la company editorial de The Press Democrat, Sonoma Media Investment (SMI), ha relanzado su publicación de noticias de español, La Prensa Sonoma. En Septiembre del 2016, La Prensa Sonoma vio su primera versión imprimida para expandir los productos de contenido y publicidad de SMI para la […]

Ringing in the Year of the Ox with SF Chinese Chamber of Commerce

2 weeks ago

Happy Lunar New Year! Last January we gathered in San Francisco for the Chinese New Year Parade to celebrate the new year with the San Francisco Chinese Chamber of Commerce and the community. This year, while unable to gather for a parade we are still honoring the holiday and continuing our ongoing partnership with the […]

Powerful Winter Storm Creates Power Outages and Impacts Comcast Services

4 weeks ago

An “atmospheric river” winter storm has brought heavy rain, high winds, flash floods, avalanche warnings and extensive power outages to much of Northern California. The storm has created impacts from the Sierra to Fresno, including the Bay Area and throughout numerous coastal communities. The system is expected to continue bringing heavy rain and wind to […]

Comcast Helps Connect San Francisco Through 32 Community Hubs

2 months ago

As part of its ongoing commitment to help connect low-income individuals to the Internet, Comcast announced today it is providing WiFi at more than 30 San Francisco Community Hubs in partnership with the Office of the Mayor of San Francisco and the City of San Francisco Department of Child Youth and Their Families (DCYF). The announcement was made during a virtual […]

Highlight of Comcast’s Hispanic Heritage Month 2020 Virtual Events

4 months ago

While it’s true that this year has a theme of unpredictability, uncertainty and inconveniences to some degree, at Comcast, we wanted to ensure we don’t let the current developments damper our efforts to celebrate and honor the Latinx community during Hispanic Heritage Month. For this reason, we hosted a series of virtual events, including a […]

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Preparing for PSPS Events

Many of us are looking forward to a return to some form of normalcy as we work to rebuild and recover from the public health crisis. Californians are clever, resilient and optimistic people and we will find joy in every season no matter what happens.

While this year will probably feel very different, one thing that will, unfortunately, remain consistent is the threat of wildfires. June 1 was the official start of fire season and at Comcast we are working tirelessly to ensure we continue to serve our customers.

Concurrent with fire season, in many parts of California, we anticipate planned power outages – called Public Safety Power Shutoffs (PSPS) – during this time, which runs from June through November. When gusty winds and dry conditions are forecasted, combined with a heightened fire risk, electricity providers pre-emptively turn off the power to protect the public.

Comcast’s Internet, TV and landline telephone services for homes and businesses require commercial power to operate. During a PSPS event, these Comcast services may stop functioning within hours after the commercial power is shut off. Mobile phone service may also be affected by a PSPS event.

Comcast understands this disruption to services is frustrating and has a major impact on people’s lives and businesses. The safety of our communities and employees is our utmost priority and Comcast takes care during PSPS events to ensure public safety.

Comcast also takes care during PSPS events to ensure we’re keeping our customers informed. We’ve sent a letter and an email to our customers with important information about how to keep informed during wildfire season.

You may also see public service announcements on your local news channel reminding you how these power outages may affect your services.

Here are a few things you can do now to be prepared:

Confirm your contact information at xfinity.com/myaccount—We will use this information to contact you if we expect a service disruption caused by a planned power outage. You can also use My Account to check if your service has been restored.
Comcast Business customers can check their My Account app or the Comcast Business Status Center to get information and valuable updates.
Download your favorite shows and movies for offline viewing—With the Xfinity Stream app, you can watch shows and movies offline in case you lose power.
Download the Xfinity Connect App to receive Xfinity Voice calls via your mobile phone—Xfinity Voice customers can make and receive calls with their Xfinity phone number using their mobile phone.
Visit the Comcast California Blog where we will post information, updates and answers to commonly asked questions. On the blog, we’ve launched a special PSPS web page where you can get additional information.
Follow us on Twitter — our handle is @ComcastCA and we regularly post valuable updates.

Even if power is off, Comcast’s team never stops working for you. From our family to yours, we hope you remain safe.

Comcast and Olympian Simone Manuel are Helping Close the Digital Divide in Oakland

6 hours ago

Today Comcast announced plans to equip 20 Oakland community centers and parks and recreation facilities with free WiFi for the next three years. As part of its Lift Zones initiative, the company will provide robust WiFi coverage in these safe spaces, to help ensure Oakalnd students can remain online during the school year and continue to participate in distance learning. The announcement was […]