At approximately 12noon on April 11, Comcast became aware that its facilities near the intersection of Geary & Hyde Streets in San Francisco were damaged, allegedly due to vandalism. A fiber enclosure in an underground vault was completely destroyed, disrupting services to customers served by that portion of Comcast’s network.
Comcast involved the San Francisco Police Department, who visited the scene to survey the damage and a police report was filed. SFPD indicated a further investigation would be undertaken.
Comcast is working quickly and diligently to restore services for customers impacted by the damage to our network. We sincerely apologize for this service disruption and we understand this is a painful inconvenience. We will provide updates as services are restored, which we anticipate will occur later this evening.