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Comcast Supports CAL FIRE Command Centers During Outbreak of California Fires

1 month ago

Fueled by record breaking heat and impacts from Tropical Storm Fausto near the Baja Peninsula, a series of thunderstorms produced lightning that sparked numerous fires throughout Northern California over the weekend. To help CAL FIRE, Comcast California worked fast and had three CAL FIRE command centers set up by Monday evening. “When we hear from […]

Comcast Joins Central Valley Community Foundation to Help During Health Crisis

6 months ago

The Central Valley Community Foundation (CVCF) announced that it will grant $500,000 to Central Valley nonprofits responding to the current health crisis. Since March 17, the organization has received commitments of more than $300,000 from individual and corporations, including $30,000 from Comcast for general emergency relief. In addition, CVCF has committed $200,000 of its own […]

Comcast Contributes $30k to New Sacramento Fund that Helps Families, the Homeless, Non-Profits and Small Businesses

6 months ago

Sacramento Mayor Darrell Steinberg, Councilman Jay Schenirer and other community leaders announced the creation of a new fundraising effort to help Sacramentans during the pandemic. Comcast was among the first partners to support the launch of the Donate4Sacramento COVID-19 Regional Response Fund, which will aid community-based organizations that are vital to County residents, especially during […]

Celebrating 20 Years of Volunteerism and Strong Community Partnerships

10 months ago

This blog was guest written by Steve Falk, CEO of Sonoma Media Investments, owner of the Press Democrat. Get involved. Make an impact. Celebrate your community. These are just a few of the numerous opportunities available to businesses that participate in Sonoma County’s Celebrate Community Partnership. The Celebrate Community Partnership has strong ties to the […]

Comcast provee servicio de internet a 11 centros de evacuación en áreas afectadas por el incendio Kincade

11 months ago

Comcast está ofreciendo servicio de internet a 11 centros de evacuación para los residentes que han sido evacuados debido a el incendio Kincade en los condados de Sonoma y Napa. Adicionalmente, Comcast abrió 12,000 puntos de acceso WiFi de Xfinity en Petaluma, San Rafael, Marin, Napa, Sonoma y Santa Rosa para ayudar a los residentes […]

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Preparing for PSPS Events

Many of us are looking forward to a return to some form of normalcy as we work to rebuild and recover from the public health crisis. Californians are clever, resilient and optimistic people and we will find joy in every season no matter what happens.

While this year will probably feel very different, one thing that will, unfortunately, remain consistent is the threat of wildfires. June 1 was the official start of fire season and at Comcast we are working tirelessly to ensure we continue to serve our customers.

Concurrent with fire season, in many parts of California, we anticipate planned power outages – called Public Safety Power Shutoffs (PSPS) – during this time, which runs from June through November. When gusty winds and dry conditions are forecasted, combined with a heightened fire risk, electricity providers pre-emptively turn off the power to protect the public.

Comcast’s Internet, TV and landline telephone services for homes and businesses require commercial power to operate. During a PSPS event, these Comcast services may stop functioning within hours after the commercial power is shut off. Mobile phone service may also be affected by a PSPS event.

Comcast understands this disruption to services is frustrating and has a major impact on people’s lives and businesses. The safety of our communities and employees is our utmost priority and Comcast takes care during PSPS events to ensure public safety.

Comcast also takes care during PSPS events to ensure we’re keeping our customers informed. We’ve sent a letter and an email to our customers with important information about how to keep informed during wildfire season.

You may also see public service announcements on your local news channel reminding you how these power outages may affect your services.

Here are a few things you can do now to be prepared:

Confirm your contact information at xfinity.com/myaccount—We will use this information to contact you if we expect a service disruption caused by a planned power outage. You can also use My Account to check if your service has been restored.
Comcast Business customers can check their My Account app or the Comcast Business Status Center to get information and valuable updates.
Download your favorite shows and movies for offline viewing—With the Xfinity Stream app, you can watch shows and movies offline in case you lose power.
Download the Xfinity Connect App to receive Xfinity Voice calls via your mobile phone—Xfinity Voice customers can make and receive calls with their Xfinity phone number using their mobile phone.
Visit the Comcast California Blog where we will post information, updates and answers to commonly asked questions. On the blog, we’ve launched a special PSPS web page where you can get additional information.
Follow us on Twitter — our handle is @ComcastCA and we regularly post valuable updates.

Even if power is off, Comcast’s team never stops working for you. From our family to yours, we hope you remain safe.