As our region begins to experience dry skies and low winds on Thursday, our network teams are working around the clock to assess and repair damaged areas of our network and equipment.
Similarly, we understand that certain areas are still currently experiencing power outages or downed poles, our technicians must allow PG&E and SMUD crews to assess and repair any damages that may have occurred before being able to restore our services. Once power is reinstated, our crews will be better able to assess the need for network repairs.
Comcast’s network requires commercial power to operate. Our teams are aware of these outages and are working with the commercial power providers to assess lines and equipment once power has been restored.
For more information about commercial power outages, you can visit PG&E’s Outage Map and/or SMUD’s Outage Map. Additionally, our Comcast Network Impact Map shows where customers without service are currently located. For our crews to make the necessary repairs to restore service, they must first have access to the area. This issue is currently a problem given that some roads, especially in remote areas, remain closed due to fallen trees and debris.
We understand these power and services outages are a painful inconvenience and want to assure you that our teams are committed to restoring your services as quickly and safely as possible.
