Over the course of this past weekend, Comcast crews and external staffing resources worked hard to restore services to more than 300 customers in the areas affected by the historic snowstorm in the Sierra Foothills. Comcast crews are continuing to work and collaborate with local agencies, emergency services offices, city and county leaders to restore services for the remaining 300 customers still without service—with a majority of these customers being located in parts of Cascade Shores who are currently still without power.
“While some of our customers have been without our services for over ten days, I want to assure that we understand and feel your frustration and our crews are working around the clock to resolve this issue in a safe and timely manner”, said Jeff Votaw, Vice President of Engineering for Comcast California. “At this point of the storm recovery, our crews are in the field trying to locate isolated cases in remote areas and where we have individual down service drops between the pole and the home, which requires a lot of assessments, patrolling and investigation.”
A very common scenario our technicians are investigating when they get into these remote areas is a “drop” line – the cable line from the pole to the residence – is damaged or downed. However, until commercial power is restored in the areas, Comcast crews may not be aware of this possible damage. As commercial power is continuing to be restored, we are becoming more aware of these issues and working aggressively to resolve them.
For those remaining Xfinity and Comcast Business customers experiencing a service interruption, please sign up for an outage resolution notification in your My Account App to receive a text message when service is restored. These apps are helpful sources of information and updates for all customers.
We want to remind our customers that the Xfinity Stream App allows users to download their favorite shows and movies to watch offline, watch live TV and get weather updates.