Community Investment – Page 15

Comcast’s Response and Support During the Northern California Wildfires

3 years ago

Situation Overview: In the overnight hours between Oct. 9th and 10th, a series of wildfires rapidly swept through Northern California. According to authorities, these fires are the most deadly and devastating in California’s history. The wildfires have burned more than 217,000 acres; 40 people have been killed and 5,700 structures have been destroyed. The fires […]

Comcast Working as Fast as Possible to Get Services Restored

3 years ago

Northern California residents and its neighbors are still reeling from the devastating fires that continue to whip through Napa and Sonoma Counties. In times like this, people look for information. Information on how to connect with loved ones, the status of their property and when they can get their lives back to normal. Here at […]

Celebrating Girl’s Festival 2017

3 years ago

Last Sunday, women from across the country descended on Oakland for the WorldWideWomen Girl’s Festival. Currently in its second year, the festival’s mission is to connect girls to valuable programs and services that support and empower their lives. While Oakland is the first location to host the festival, the organizers, the WorldWideWomen Foundation, hope to […]

Despite Progress, Internet Essentials Program still has work to do

3 years ago

Detroit, Michigan: Young Leaders Council – Since stopping in San Jose in mid-July, the Internet Essentials tour has been moving – next stop, Detroit, Michigan. David L. Cohen, Senior Executive Vice President & Chief Diversity Officer, met with some of Motor City’s most innovative leaders and citizens to discuss the importance of bridging the digital […]

4,600 Miles & 1 Flag Remind Americans of Veteran’s Sacrifices

3 years ago

San Francisco, CA – The Golden Gate Bridge: Last Friday, a flurry of red, white and blue ran, walked and biked across the immense Golden Gate Bridge, led by a solitary American flag. That flag, which began its journey in Seattle on September th is making its way to Tampa Bay Florida arriving this Veteran’s […]

Preparing for PSPS Events

Many of us are looking forward to a return to some form of normalcy as we work to rebuild and recover from the public health crisis. Californians are clever, resilient and optimistic people and we will find joy in every season no matter what happens.

While this year will probably feel very different, one thing that will, unfortunately, remain consistent is the threat of wildfires. June 1 was the official start of fire season and at Comcast we are working tirelessly to ensure we continue to serve our customers.

Concurrent with fire season, in many parts of California, we anticipate planned power outages – called Public Safety Power Shutoffs (PSPS) – during this time, which runs from June through November. When gusty winds and dry conditions are forecasted, combined with a heightened fire risk, electricity providers pre-emptively turn off the power to protect the public.

Comcast’s Internet, TV and landline telephone services for homes and businesses require commercial power to operate. During a PSPS event, these Comcast services may stop functioning within hours after the commercial power is shut off. Mobile phone service may also be affected by a PSPS event.

Comcast understands this disruption to services is frustrating and has a major impact on people’s lives and businesses. The safety of our communities and employees is our utmost priority and Comcast takes care during PSPS events to ensure public safety.

Comcast also takes care during PSPS events to ensure we’re keeping our customers informed. We’ve sent a letter and an email to our customers with important information about how to keep informed during wildfire season.

You may also see public service announcements on your local news channel reminding you how these power outages may affect your services.

Here are a few things you can do now to be prepared:

Confirm your contact information at xfinity.com/myaccount—We will use this information to contact you if we expect a service disruption caused by a planned power outage. You can also use My Account to check if your service has been restored.
Comcast Business customers can check their My Account app or the Comcast Business Status Center to get information and valuable updates.
Download your favorite shows and movies for offline viewing—With the Xfinity Stream app, you can watch shows and movies offline in case you lose power.
Download the Xfinity Connect App to receive Xfinity Voice calls via your mobile phone—Xfinity Voice customers can make and receive calls with their Xfinity phone number using their mobile phone.
Visit the Comcast California Blog where we will post information, updates and answers to commonly asked questions. On the blog, we’ve launched a special PSPS web page where you can get additional information.
Follow us on Twitter — our handle is @ComcastCA and we regularly post valuable updates.

Even if power is off, Comcast’s team never stops working for you. From our family to yours, we hope you remain safe.

A Look Back at 2020: Our Year in Review

3 weeks ago

Photo caption (Left to Right): Chinese New Year Parade in January 2020, Lift Zones announcement at Boys & Girls Clubs of Fresno County, a Comcast technician examines an area after it had been burned from a wildfire, Comcast Leaders & Achievers scholarship winner, Black Joy Parade attendees in February 2020, Comcast’s accessibility leader joins a virtual LightHouse for the Blind event. Across the company and […]