Community Investment – Page 8

NBC Bay Area and Telemundo Will Host a Telethon to Help Silicon Valley Stay Strong

10 months ago

NBC Bay Area and Telemundo 48, two Comcast companies, are partnering with Bay Area community leaders to come together to raise funds for the Silicon Valley Strong Fund, which offers financial assistance for our community’s most vulnerable who are financially burdened in the wake of the current health crisis. To benefit individuals and families who need assistance with rent, food […]

Comcast & the San Francisco 49ers Support Santa Clara County’s Relief Fund for Bay Area Non-Profits

10 months ago

Comcast California and the San Francisco 49ers joined community leaders and elected officials to help launch the Regional Nonprofit Emergency Fund, a new fund created by Santa Clara County, to support Bay Area nonprofit organizations whose operations are being affected by the health crisis. Participating in the launch of Santa Clara County’s new fund were […]

Chinese New Year Brings Fans to Wong Fu

11 months ago

Wesley Chan had a line waiting for him when he arrived at the Xfinity booth at the San Francisco Chinese New Year Community Fair. The fans in line were there to meet Wesley because he’s a co-founder of the digital production company and YouTube channel, Wong Fu Productions. Wong Fu has been creating authentic […]

Access to the Internet & Digital Literacy Training Are Key in San Jose’s Fight to End Homelessness

11 months ago

Late last week, California’s Governor Gavin Newsom joined San Jose Mayor Sam Liccardo, along with several other elected officials and community leaders, at an event celebrating the grand opening of San Jose’s first “tiny homes” community. The City of San Jose officially opened the Mabury Bridge Housing Community which provides interim housing for homeless individuals […]

A Joyful Weekend Honoring Black Culture

11 months ago

On the tail-end of Black History Month, hundreds of people came to the heart of Oakland to commemorate the influence of the African American community in today’s culture at a celebration known as Black Joy Parade. Comcast, a continuous proud sponsor of the event, participated in the parade with a beautifully adorned float featuring […]

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Preparing for PSPS Events

Many of us are looking forward to a return to some form of normalcy as we work to rebuild and recover from the public health crisis. Californians are clever, resilient and optimistic people and we will find joy in every season no matter what happens.

While this year will probably feel very different, one thing that will, unfortunately, remain consistent is the threat of wildfires. June 1 was the official start of fire season and at Comcast we are working tirelessly to ensure we continue to serve our customers.

Concurrent with fire season, in many parts of California, we anticipate planned power outages – called Public Safety Power Shutoffs (PSPS) – during this time, which runs from June through November. When gusty winds and dry conditions are forecasted, combined with a heightened fire risk, electricity providers pre-emptively turn off the power to protect the public.

Comcast’s Internet, TV and landline telephone services for homes and businesses require commercial power to operate. During a PSPS event, these Comcast services may stop functioning within hours after the commercial power is shut off. Mobile phone service may also be affected by a PSPS event.

Comcast understands this disruption to services is frustrating and has a major impact on people’s lives and businesses. The safety of our communities and employees is our utmost priority and Comcast takes care during PSPS events to ensure public safety.

Comcast also takes care during PSPS events to ensure we’re keeping our customers informed. We’ve sent a letter and an email to our customers with important information about how to keep informed during wildfire season.

You may also see public service announcements on your local news channel reminding you how these power outages may affect your services.

Here are a few things you can do now to be prepared:

Confirm your contact information at xfinity.com/myaccount—We will use this information to contact you if we expect a service disruption caused by a planned power outage. You can also use My Account to check if your service has been restored.
Comcast Business customers can check their My Account app or the Comcast Business Status Center to get information and valuable updates.
Download your favorite shows and movies for offline viewing—With the Xfinity Stream app, you can watch shows and movies offline in case you lose power.
Download the Xfinity Connect App to receive Xfinity Voice calls via your mobile phone—Xfinity Voice customers can make and receive calls with their Xfinity phone number using their mobile phone.
Visit the Comcast California Blog where we will post information, updates and answers to commonly asked questions. On the blog, we’ve launched a special PSPS web page where you can get additional information.
Follow us on Twitter — our handle is @ComcastCA and we regularly post valuable updates.

Even if power is off, Comcast’s team never stops working for you. From our family to yours, we hope you remain safe.

A Look Back at 2020: Our Year in Review

3 weeks ago

Photo caption (Left to Right): Chinese New Year Parade in January 2020, Lift Zones announcement at Boys & Girls Clubs of Fresno County, a Comcast technician examines an area after it had been burned from a wildfire, Comcast Leaders & Achievers scholarship winner, Black Joy Parade attendees in February 2020, Comcast’s accessibility leader joins a virtual LightHouse for the Blind event. Across the company and […]