Customer Experience – Page 4

Free Flex TV Box for Xfinity Internet-Only Customers

1 year ago

This blog was guest written by Claudya Martinez. Are you an Xfinity Internet-Only customer? If you are, like I am, I want to make sure you know that you can get an Xfinity Flex Box for free! Yup, at no extra cost to you as in “get one because it’s FREE and you’ll thank me!” […]

Building a Culture Around CX

1 year ago

By Kristy Schaffler, Director of Customer Experience, California, Comcast I applaud any business that focuses on delighting its customers. These organizations are clearly on the side of the angels and sure to reap big rewards down the line. Good customer experience (CX) makes someone five times more likely to recommend a company and more likely to […]

California, It’s Time for Sofa Sunday

1 year ago

The days following Thanksgiving are now well known and deeply ingrained in our culture. Black Friday, with its midnight sales, “doorbusters” and shopping frenzy, is one of the main attractions. Small Business Saturday, started by American Express in 2010, is a “shop small” and buy local movement that now has great momentum. Cyber Monday, coined […]

Parental Controls Give Me Peace of Mind on Date Nights

1 year ago

This blog was guest written by Claudya Martinez. Technology is great except for when it isn’t, like, when you are trying to set up parental controls, but it’s so dang complicated that you end up screaming the kind of R-rated words that you are trying to protect your kids from. Been there, done that. But […]

“CX Innovation Day” Explores New Dimensions in Customer Experience

1 year ago

Businesses in every industry are encountering a new set of challenges and opportunities as they seek to forge lasting relationships with a newly emerging generation of connected consumers who have varied interests, needs and expectations. This is precisely why we recently invited several leading Customer Experience experts, technologists and industry thinkers to our CX Innovation […]

Preparing for PSPS Events

Many of us are looking forward to a return to some form of normalcy as we work to rebuild and recover from the public health crisis. Californians are clever, resilient and optimistic people and we will find joy in every season no matter what happens.

While this year will probably feel very different, one thing that will, unfortunately, remain consistent is the threat of wildfires. June 1 was the official start of fire season and at Comcast we are working tirelessly to ensure we continue to serve our customers.

Concurrent with fire season, in many parts of California, we anticipate planned power outages – called Public Safety Power Shutoffs (PSPS) – during this time, which runs from June through November. When gusty winds and dry conditions are forecasted, combined with a heightened fire risk, electricity providers pre-emptively turn off the power to protect the public.

Comcast’s Internet, TV and landline telephone services for homes and businesses require commercial power to operate. During a PSPS event, these Comcast services may stop functioning within hours after the commercial power is shut off. Mobile phone service may also be affected by a PSPS event.

Comcast understands this disruption to services is frustrating and has a major impact on people’s lives and businesses. The safety of our communities and employees is our utmost priority and Comcast takes care during PSPS events to ensure public safety.

Comcast also takes care during PSPS events to ensure we’re keeping our customers informed. We’ve sent a letter and an email to our customers with important information about how to keep informed during wildfire season.

You may also see public service announcements on your local news channel reminding you how these power outages may affect your services.

Here are a few things you can do now to be prepared:

Confirm your contact information at xfinity.com/myaccount—We will use this information to contact you if we expect a service disruption caused by a planned power outage. You can also use My Account to check if your service has been restored.
Comcast Business customers can check their My Account app or the Comcast Business Status Center to get information and valuable updates.
Download your favorite shows and movies for offline viewing—With the Xfinity Stream app, you can watch shows and movies offline in case you lose power.
Download the Xfinity Connect App to receive Xfinity Voice calls via your mobile phone—Xfinity Voice customers can make and receive calls with their Xfinity phone number using their mobile phone.
Visit the Comcast California Blog where we will post information, updates and answers to commonly asked questions. On the blog, we’ve launched a special PSPS web page where you can get additional information.
Follow us on Twitter — our handle is @ComcastCA and we regularly post valuable updates.

Even if power is off, Comcast’s team never stops working for you. From our family to yours, we hope you remain safe.

A Look Back at 2020: Our Year in Review

3 weeks ago

Photo caption (Left to Right): Chinese New Year Parade in January 2020, Lift Zones announcement at Boys & Girls Clubs of Fresno County, a Comcast technician examines an area after it had been burned from a wildfire, Comcast Leaders & Achievers scholarship winner, Black Joy Parade attendees in February 2020, Comcast’s accessibility leader joins a virtual LightHouse for the Blind event. Across the company and […]