Customer Experience

LightHouse for the Blind Hosts Insider’s Conversation with Head of Comcast’s Accessibility Lab

3 months ago

A true pioneer in the accessibility field, Tom Wlodkowski, Vice President of Accessibility for Comcast was the featured guest at a recent event hosted by LightHouse for the Blind and Visually Impaired in San Francisco. This accessibility-focused event allowed Tom to share how Comcast is opening new doors to independence for people of all abilities […]

Top Tips to Boost Your Home’s Internet Performance

4 months ago

As families spend more time at home and the number of connected devices continues to rise, Comcast knows it’s never been more important to have a smart, reliable home network that delivers fast Internet speeds for everyone in the family – whether you’re on a video conference at work, in a Zoom room for a happy […]

Consejos para impulsar el rendimiento de internet en casa

4 months ago

A medida que más familias pasan más tiempo en casa y el número de dispositivos conectados al internet continúe creciendo, Comcast sabe que es aún más importante el tener una red inteligente y de confianza en casa que brinda internet de alta velocidad para toda la familia. Ya si se encuentra en una videoconferencia de […]

Comcast Business Participates in “The Future of Hospitality” Conference

5 months ago

San Francisco is beginning to look ahead to what safely welcoming tourists and travelers to the city again looks like. The hospitality industry plays a big role in how the tourism economy will bounce back. To prepare industry professionals for the upcoming challenges the Hotel Council of San Francisco is presenting a series of educational […]

California Beautifully Represented in New National Xfinity Mobile Ad

5 months ago

Individuals who are unapologetic, bold, courageous, confident and proud of who they are and the way they live. These are the traits the stars of the new Go Your Own Way Xfinity Mobile advertising campaign possess. The campaign illustrates how Xfinity Mobile is different from other wireless providers by giving customers control of their data […]

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Powerful Winter Storm Creates Power Outages and Impacts Comcast Services

An “atmospheric river” winter storm has brought heavy rain, high winds, flash floods, avalanche warnings and extensive power outages to much of Northern California.

The storm has created impacts from the Sierra to Fresno, including the Bay Area and throughout numerous coastal communities. The system is expected to continue bringing heavy rain and wind to the area through Friday.

Numerous communities are experiencing power outages and thousands were told to evacuate in the Santa Cruz, California region.

Comcast services require commercial power to operate. Internet and video, as well as landline and even mobile phone services for homes and businesses, may stop functioning within hours after the commercial power is shut off.

Comcast understands this disruption to services can have a major impact on people’s lives and businesses, especially during the global pandemic.

The safety of our communities and employees is our utmost priority and Comcast takes special care during storms to ensure public safety. Once commercial power is restored, we will restore Comcast services that have been affected as quickly as possible in accordance with public safety and regulatory guidance.

Here are a few things you can do to stay informed:

Confirm your contact information at xfinity.com/myaccount—We will use this information to contact you if we expect a service disruption caused by a planned power outage. You can also use My Accountto check if your service has been restored.
Comcast Business customers can check their My Accountapp or the Comcast Business Status Center to get information and valuable updates.
Download your favorite shows and movies for offline viewing—With the Xfinity Stream app, you can watch shows and movies offline in case you lose power.
Download the Xfinity Connect App to receive Xfinity Voice calls via your mobile phone—Xfinity Voice customers can make and receive calls with their Xfinity phone number using their mobile phone.
Visit the Comcast California Blogwhere we will post information, updates and answers to commonly asked questions. On the blog, we’ve launched a special PSPS web page where you can get additional information.
Follow us on Twitter — our handle is @ComcastCA and we post valuable updates regularly.

Even if power is off, Comcast’s team never stops working for you. From our family to yours, we hope you remain safe.

Comcast and Olympian Simone Manuel are Helping Close the Digital Divide in Oakland

6 hours ago

Today Comcast announced plans to equip 20 Oakland community centers and parks and recreation facilities with free WiFi for the next three years. As part of its Lift Zones initiative, the company will provide robust WiFi coverage in these safe spaces, to help ensure Oakalnd students can remain online during the school year and continue to participate in distance learning. The announcement was […]