By Kristy Schaffler, Director of Customer Experience, California, Comcast I applaud any business that focuses on delighting its customers. These organizations are clearly on the side of the angels and sure to reap big rewards down the line. Good customer experience (CX) makes someone five times more likely to recommend a company and more likely to […]
California, It’s Time for Sofa Sunday
The days following Thanksgiving are now well known and deeply ingrained in our culture. Black Friday, with its midnight sales, “doorbusters” and shopping frenzy, is one of the main attractions. Small Business Saturday, started by American Express in 2010, is a “shop small” and buy local movement that now has great momentum. Cyber Monday, coined […]
Parental Controls Give Me Peace of Mind on Date Nights
This blog was guest written by Claudya Martinez. Technology is great except for when it isn’t, like, when you are trying to set up parental controls, but it’s so dang complicated that you end up screaming the kind of R-rated words that you are trying to protect your kids from. Been there, done that. But […]
“CX Innovation Day” Explores New Dimensions in Customer Experience
Businesses in every industry are encountering a new set of challenges and opportunities as they seek to forge lasting relationships with a newly emerging generation of connected consumers who have varied interests, needs and expectations. This is precisely why we recently invited several leading Customer Experience experts, technologists and industry thinkers to our CX Innovation […]
Comcast Provides Internet in Shelters for Kincade Fire Evacuees
Comcast provides free WiFi access to evacuation centers serving residents that have been displaced due to the Kincade Fire. In addition, Comcast provided free WiFi and phone service at the Cal Fire Command Center located at the Jockey Club. These are the centers offering free Xfinity WiFi: Healdsburg Community Center, 1557 Healdsburg Ave, Healdsburg, CA […]
- 1
- 2
- 3
- …
- 5
- Next Page »