Customer Experience

Parental Controls Give Me Peace of Mind on Date Nights

9 months ago

This blog was guest written by Claudya Martinez. Technology is great except for when it isn’t, like, when you are trying to set up parental controls, but it’s so dang complicated that you end up screaming the kind of R-rated words that you are trying to protect your kids from. Been there, done that. But […]

“CX Innovation Day” Explores New Dimensions in Customer Experience

9 months ago

Businesses in every industry are encountering a new set of challenges and opportunities as they seek to forge lasting relationships with a newly emerging generation of connected consumers who have varied interests, needs and expectations. This is precisely why we recently invited several leading Customer Experience experts, technologists and industry thinkers to our CX Innovation […]

Comcast Provides Internet in Shelters for Kincade Fire Evacuees

10 months ago

Comcast provides free WiFi access to evacuation centers serving residents that have been displaced due to the Kincade Fire. In addition, Comcast provided free WiFi and phone service at the Cal Fire Command Center located at the Jockey Club. These are the centers offering free Xfinity WiFi: Healdsburg Community Center, 1557 Healdsburg Ave, Healdsburg, CA […]

Comcast Opens 7,000 WiFi Hotspots to Aid Kincade Fire-Impacted Residents and Emergency Personnel

10 months ago

To help residents and emergency personnel stay connected during the Kincade fire, Comcast is opening 7,000 Xfinity WiFi hotspots in Sonoma and Napa Counties for free to anyone that needs them – including non-Xfinity customers. Private Xfinity WiFi hotspots (such as those in customers’ homes) will not be opened up to others. For a map […]

Public Safety Power Shutoff Useful Information

10 months ago

Starting Wednesday, October 9, 2019, PG&E initiated a Public Safety Power Shutoff (PSPS) in 34 California counties. According to PG&E’s website: “To protect public safety, PG&E has turned off power due to gusty winds and dry conditions combined with a heightened fire risk. Once the weather subsides, and it is safe to do so, PG&E […]