Customer Experience – Page 3

El verano está en camino y con él la temporada de incendios

10 months ago

A medida que llegamos al mes de junio, muchos de nosotros esperamos poder volver a algún tipo de normalidad mientras nos esforzamos para reconstruir nuestras vidas y recuperarnos en esta crisis de salud pública. Los residentes de California somos personas inteligentes, resistentes, optimistas y encontraremos alegría en la temporada del verano sin importar lo que […]

Summer is on the Way, It’s Time to Prepare for Fire Season

10 months ago

As we turn calendars over to June, many of us are looking forward to a return to some form of normalcy as we work to rebuild and recover from the public health crisis. Californians are clever, resilient and optimistic people and we will find joy in the summer season no matter what happens. While this […]

Comcast Celebrates with Joy the Third Annual Black Joy Parade

1 year ago

On Sunday, February 23, the Black Joy Parade will unite thousands of people in the streets of Oakland to celebrate the black experience and the past, present, and future contributions by the black community. Comcast is proud to participate in the parade and the festival for the third year in a row. Comcast employees representing […]

From Our Comcast California Family to Yours, Thank You for a Great 2019!

1 year ago

What an incredible year 2019 was! From parades to conferences; from supporting our communities impacted by natural disasters to closing the digital divide, Comcast is proud to give back to the communities where we live and work. At Comcast, we pride ourselves on creating special moments of connection. We do this with the help on […]

Festive Fleet, a Celebration of Connection With Our Customers

1 year ago

At Comcast, we pride ourselves on creating truly special moments of connection. We value every opportunity we get to connect with our customers. Whether that takes place at one of our Xfinity stores, online, over the phone, but especially when we enter a customer’s home. We value every point of interaction we have with our […]

Powerful Winter Storm Creates Power Outages and Impacts Comcast Services

An “atmospheric river” winter storm has brought heavy rain, high winds, flash floods, avalanche warnings and extensive power outages to much of Northern California.

The storm has created impacts from the Sierra to Fresno, including the Bay Area and throughout numerous coastal communities. The system is expected to continue bringing heavy rain and wind to the area through Friday.

Numerous communities are experiencing power outages and thousands were told to evacuate in the Santa Cruz, California region.

Comcast services require commercial power to operate. Internet and video, as well as landline and even mobile phone services for homes and businesses, may stop functioning within hours after the commercial power is shut off.

Comcast understands this disruption to services can have a major impact on people’s lives and businesses, especially during the global pandemic.

The safety of our communities and employees is our utmost priority and Comcast takes special care during storms to ensure public safety. Once commercial power is restored, we will restore Comcast services that have been affected as quickly as possible in accordance with public safety and regulatory guidance.

Here are a few things you can do to stay informed:

Confirm your contact information at xfinity.com/myaccount—We will use this information to contact you if we expect a service disruption caused by a planned power outage. You can also use My Accountto check if your service has been restored.
Comcast Business customers can check their My Accountapp or the Comcast Business Status Center to get information and valuable updates.
Download your favorite shows and movies for offline viewing—With the Xfinity Stream app, you can watch shows and movies offline in case you lose power.
Download the Xfinity Connect App to receive Xfinity Voice calls via your mobile phone—Xfinity Voice customers can make and receive calls with their Xfinity phone number using their mobile phone.
Visit the Comcast California Blogwhere we will post information, updates and answers to commonly asked questions. On the blog, we’ve launched a special PSPS web page where you can get additional information.
Follow us on Twitter — our handle is @ComcastCA and we post valuable updates regularly.

Even if power is off, Comcast’s team never stops working for you. From our family to yours, we hope you remain safe.

Three CA Women and BIPOC-Owned RISE Businesses to Support this Women’s History Month

3 weeks ago

From 2014 to 2019, the number of businesses owned by women of color increased by 43%, doubling the growth rate of women-owned businesses (21%) — but some of these businesses have struggled to get the support they need during the Covid-19 pandemic. In celebration of Women’s History Month, we want to highlight three California–based Black Indigenous People of Color (BIPOC) and women-owned […]

Three CA Women and BIPOC-Owned RISE Businesses to Support this Women’s History Month

3 weeks ago

From 2014 to 2019, the number of businesses owned by women of color increased by 43%, doubling the growth rate of women-owned businesses (21%) — but some of these businesses have struggled to get the support they need during the Covid-19 pandemic. In celebration of Women’s History Month, we want to highlight three California–based Black Indigenous People of Color (BIPOC) and women-owned […]