Updated: Saturday, Oct. 16 at 2:26 PM PST – Livermore Below is a personal perspective from Jackie Chiang, a Market Development Manager from the North Bay, who volunteered with a group of Comcast co-workers to provide relief kits and connection services. Marin Fairgrounds, CA – Oct. 14, 2017 — As the team of volunteers […]
Comcast Provides Support for Customers During Northern California Wildfires
Updated: Monday, Oct. 16 at 11:00 AM PST – Livermore During the tragedy of the Northern California wildfires, Comcast has the following support in place for its customers: In this crisis, Comcast considers it our mission and our imperative to treat customers with the utmost empathy, respect and compassion During this crisis, Comcast will NOT […]
Frequently Asked Questions for Wildfire-Impacted Customers
LIVERMORE, CA – Oct. 13, 2017: Q: I’ve had to evacuate. Is there any way I can access my XFINITY services? A: Yes, XFINITY WiFi hotspots in the North Bay, East Bay, West Bay and select areas of Sacramento are open to help residents and emergency personnel stay connected. Access is available to anyone who […]
Air Quality a Growing Concern in Fire Damaged Areas and Beyond
The restoration of residential and commercial services continues to be a top priority today at Comcast. But the aftermath of the devastating fires have dusted up another concern for residents living in and out of the immediate fire-ridden areas. Air quality in many parts of Northern California has been deemed unhealthy, which poses a risk […]
More Homes and Businesses Are Coming Back Online in Parts of Napa, Sonoma, Mendocino and Nevada Counties
Updated: Thursday, Oct. 12 at 1:30 PM PST – Livermore Today more residents and business owners are back online. Comcast technicians continue to make repairs as local authorities are allowing access into the damaged areas. In some cities, technicians are running temporary fiber lines to provide service. As commercial power comes back online, more residents […]