xfinity

Comcast Celebrates Hispanic Heritage Month with “Fabric of America” Digital Flag Activation

2 weeks ago

In honor of Hispanic Heritage Month, Comcast has created an online space where visitors can share their own stories of strength, resilience and inspiration in their own voices. These personal stories will be showcased in a web-based, 3D digital American flag, where participants can upload their stories and contribute to a living, breathing, and moving visual […]

Xfinity X1 Launches It’s Super Bowl LII Experience

3 years ago

By Jason Angelides, Executive Director, Product Management, Comcast Cable Xfinity X1 continues to be a platform that brings together the best in technology and content, and we‘re now leveraging some new X1 features to deliver our most immersive Super Bowl viewing experience ever. Starting today, we’re launching a new collection of voice commands leading up […]

Preguntas frecuentes para los clientes afectados por incendios forestales

3 years ago

P: He tenido que evacuar. ¿Hay alguna forma en que pueda acceder a mis servicios XFINITY? R: Sí, los puntos de acceso WiFi de XFINITY en el norte de la bahía, este de la bahía, oeste de la bahía y áreas de Sacramento están abiertos para ayudar a los residentes y al personal de emergencia […]

La leyenda del fútbol Luis Hernandez visita tienda Xfinity en Union City

3 years ago

El pasado sábado 23 de septiembre, nuestra tienda Xfinity de Union City se anotó un gol al recibir la estrella del fútbol mexicano Luis Hernandez “El Matador”. Un centenar de fanáticos asistieron a la tienda Xfinity ubicada en el 31055 Courthouse Dr. en Union City para conocerlo en persona, pedirle un autógrafo o tomarse la dichosa […]

Neon Lights and California’s Fastest Pilots Take Over the Former SF Exploratorium for a Memorable Drone ‘Drag Racing’ Experience

3 years ago

Comcast Xfinity and the Aerial Sports League transformed the former Exploratorium building in San Francisco into a wild, gravity defying “Twisted ¼ Mile” to decide, for the first time, who is the fastest drone pilot in California. To celebrate Comcast Xfinity’s new Gigabit Internet speeds, the California Drone Speed Challenge pitted 16 of California’s fastest, […]

Preparing for PSPS Events

Many of us are looking forward to a return to some form of normalcy as we work to rebuild and recover from the public health crisis. Californians are clever, resilient and optimistic people and we will find joy in every season no matter what happens.

While this year will probably feel very different, one thing that will, unfortunately, remain consistent is the threat of wildfires. June 1 was the official start of fire season and at Comcast we are working tirelessly to ensure we continue to serve our customers.

Concurrent with fire season, in many parts of California, we anticipate planned power outages – called Public Safety Power Shutoffs (PSPS) – during this time, which runs from June through November. When gusty winds and dry conditions are forecasted, combined with a heightened fire risk, electricity providers pre-emptively turn off the power to protect the public.

Comcast’s Internet, TV and landline telephone services for homes and businesses require commercial power to operate. During a PSPS event, these Comcast services may stop functioning within hours after the commercial power is shut off. Mobile phone service may also be affected by a PSPS event.

Comcast understands this disruption to services is frustrating and has a major impact on people’s lives and businesses. The safety of our communities and employees is our utmost priority and Comcast takes care during PSPS events to ensure public safety.

Comcast also takes care during PSPS events to ensure we’re keeping our customers informed. We’ve sent a letter and an email to our customers with important information about how to keep informed during wildfire season.

You may also see public service announcements on your local news channel reminding you how these power outages may affect your services.

Here are a few things you can do now to be prepared:

Confirm your contact information at xfinity.com/myaccount—We will use this information to contact you if we expect a service disruption caused by a planned power outage. You can also use My Account to check if your service has been restored.
Comcast Business customers can check their My Account app or the Comcast Business Status Center to get information and valuable updates.
Download your favorite shows and movies for offline viewing—With the Xfinity Stream app, you can watch shows and movies offline in case you lose power.
Download the Xfinity Connect App to receive Xfinity Voice calls via your mobile phone—Xfinity Voice customers can make and receive calls with their Xfinity phone number using their mobile phone.
Visit the Comcast California Blog where we will post information, updates and answers to commonly asked questions. On the blog, we’ve launched a special PSPS web page where you can get additional information.
Follow us on Twitter — our handle is @ComcastCA and we regularly post valuable updates.

Even if power is off, Comcast’s team never stops working for you. From our family to yours, we hope you remain safe.

Comcast Invests $15 Million to Expand its High-Speed Network in Modesto

1 week ago

Above Photo: City of Modesto Mayor Ted Brandvold speaking at the virtual press conference announcing Comcast’s investment in Modesto. In a virtual press conference today, Comcast announced that is investing $15 million to enhance and expand its internet infrastructure in Modesto. The network expansion project will deliver up to 10-Gigabits-per-second (Gbps) Ethernet speeds, increased capacity […]

Comcast Invests $15 Million to Expand its High-Speed Network in Modesto

1 week ago

Above Photo: City of Modesto Mayor Ted Brandvold speaking at the virtual press conference announcing Comcast’s investment in Modesto. In a virtual press conference today, Comcast announced that is investing $15 million to enhance and expand its internet infrastructure in Modesto. The network expansion project will deliver up to 10-Gigabits-per-second (Gbps) Ethernet speeds, increased capacity […]