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Hotel VIA hero image

San Francisco’s Hotel VIA Books Comcast Business for its Networking Needs

4 years ago

Comcast Business announced that Hotel VIA, located in San Francisco, has selected its high-performance Ethernet, internet, Wi-Fi and advanced voice services to deliver an unprecedented personalized hospitality experience. Supported by Comcast Business technology, the new boutique hotel offers tech-savvy travelers a customized mobile concierge app to allow guests to make decisions for their particular needs and plan their stay; the ability to use a mobile phone as a room key; a seven-inch personal tablet for access to guest services, promotions and entertainment; and other innovative, forward-thinking technologies.

Hotel VIA inline image 2

“We are so happy with the service we’ve gotten from Comcast,” said Barbara Perzigian, General Manager, Hotel VIA. “Comcast has been responsive and efficient. They didn’t flinch when we asked if they could make us future-ready. Our experience so far with Comcast is a dream situation and for anybody where technology is as important to us, you always want the can-do people to help you get to where you’re going and Comcast has been the can-do people right from the start. Do yourself a favor to any business that’s considering how important technology is and call on Comcast.”

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As the first newly constructed hotel in San Francisco since 2008, Hotel VIA is a 159-room venue located in the South Beach neighborhood at 138 King St., directly across from the San Francisco Giants stadium. Opening for guests in July, the hotel requires significant network capacity to enable the implementation of technological amenities to make it easier to connect with guests. Comcast equipped the hotel with a Passive Optical LAN (POL)-based Ethernet solution with a five gigabit per second (Gbps) service enabling guests and employees to access the internet anytime, anywhere on the hotel property. With this secure and efficient network solution, Hotel VIA’s guests are able to connect to an unlimited number of devices and have instant access to high-speed data, voice and video.

With Comcast’s support, Hotel VIA will provide guests with:

  • Triple-play services (voice, video, and data) delivery to each room
  • Wireless access points in every room
  • Security cameras on the property
  • Keyless door locking mechanisms
  • Guest messaging system where the hotel staff can communicate with guests upon arriving to the city

To celebrate the hotel’s grand opening, Comcast hosted a panel discussion titled, “How Technology Can Enhance the Guest Experience,” which explored the influence technology has in today’s hospitality sector. The panel was moderated by Gwyneth Borden, Executive Director of the Golden Gate Restaurant Association and featured notable panelists including Ted Girdner of Comcast Business, Barbara Perzigian of Hotel VIA and celebrity chef Robert Irvine.

Hotel VIA hero image

“For bold projects like this, that are breaking new ground in offering customers unique experiences, enterprises can’t rely on a service provider with a run-of-the-mill offering,” said Ted Girdner, Vice President of Comcast Business for California. “With Comcast Business Ethernet, Hotel VIA has the necessary bandwidth levels, faster service and a support team behind them to be confident that they can manage the needs for their diverse clientele. We celebrate Hotel VIA’s success and look forward to serving their needs for many years to come.”

Filed Under: California News, Comcast Business
Tagged With: Comcast Business, ethernet, Hotel VIA, Internet, networking, wi-fi

Public Safety Power Shutoff

An Xfinity technician examines a forest

Preparing for PSPS Events

Many of us are looking forward to a return to some form of normalcy as we work to rebuild and recover from the public health crisis. Californians are clever, resilient and optimistic people and we will find joy in every season no matter what happens.

While this year will probably feel very different, one thing that will, unfortunately, remain consistent is the threat of wildfires. June 1 was the official start of fire season and at Comcast we are working tirelessly to ensure we continue to serve our customers.

Concurrent with fire season, in many parts of California, we anticipate planned power outages – called Public Safety Power Shutoffs (PSPS) – during this time, which runs from June through November. When gusty winds and dry conditions are forecasted, combined with a heightened fire risk, electricity providers pre-emptively turn off the power to protect the public.

Comcast’s Internet, TV and landline telephone services for homes and businesses require commercial power to operate. During a PSPS event, these Comcast services may stop functioning within hours after the commercial power is shut off. Mobile phone service may also be affected by a PSPS event.

Comcast understands this disruption to services is frustrating and has a major impact on people’s lives and businesses. The safety of our communities and employees is our utmost priority and Comcast takes care during PSPS events to ensure public safety.

Comcast also takes care during PSPS events to ensure we’re keeping our customers informed. We’ve sent a letter and an email to our customers with important information about how to keep informed during wildfire season.

You may also see public service announcements on your local news channel reminding you how these power outages may affect your services.

Here are a few things you can do now to be prepared:

  • Confirm your contact information at xfinity.com/myaccount—We will use this information to contact you if we expect a service disruption caused by a planned power outage. You can also use My Account to check if your service has been restored.
  • Comcast Business customers can check their My Account app or the Comcast Business Status Center to get information and valuable updates.
  • Download your favorite shows and movies for offline viewing—With the Xfinity Stream app, you can watch shows and movies offline in case you lose power.
  • Download the Xfinity Connect App to receive Xfinity Voice calls via your mobile phone—Xfinity Voice customers can make and receive calls with their Xfinity phone number using their mobile phone.
  • Visit the Comcast California Blog where we will post information, updates and answers to commonly asked questions. On the blog, we’ve launched a special PSPS web page where you can get additional information.
  • Follow us on Twitter — our handle is @ComcastCA and we regularly post valuable updates.

Even if power is off, Comcast’s team never stops working for you. From our family to yours, we hope you remain safe.

Comcast Business

PODCAST ALERT: How Technology has and will help Reopen and Transform the Hospitality Industry in California

2 weeks ago

According to Visit California, the state is expected to lose $78.8 billion in travel spending from the highest travel in 2019 and is not expected to go back to those levels until 2024. Hotels and restaurants are facing new challenges as they prepare to reopen, and health and safety measures are under the microscope like […]

Community Impact

A Look Back at 2020: Our Year in Review

3 weeks ago

Photo caption (Left to Right): Chinese New Year Parade in January 2020, Lift Zones announcement at Boys & Girls Clubs of Fresno County, a Comcast technician examines an area after it had been burned from a wildfire, Comcast Leaders & Achievers scholarship winner, Black Joy Parade attendees in February 2020, Comcast’s accessibility leader joins a virtual LightHouse for the Blind event.  Across the company and […]

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