Updated: Monday, Oct. 16 at 11:00 AM PST – Livermore
During the tragedy of the Northern California wildfires, Comcast has the following support in place for its customers:
- In this crisis, Comcast considers it our mission and our imperative to treat customers with the utmost empathy, respect and compassion
- During this crisis, Comcast will NOT charge fees for early termination, late fees, relocation fees or any other fees related to damaged or lost equipment
- We have initiated special protocols for our 5,000+ customer service agents so they are informed and prepared to service our customers during this difficult time
- Comcast has initiated proactive outreach via email and SMS text to impacted customers to provide support and answer questions
- We will work with our customers to resolve any issues they may be having as quickly and efficiently as we possibly can
- If a customer wants to suspend XFINITY services for an extended period of time, but would like to retain use of mobile apps such as Stream TV, Connect, My Account, XFINITY Home, and more, we’ll enable them to do so for up to four months and will significantly reduce their bills during this time
- A list of Frequently Asked Questions for customers can be found here.
- For customers and non-customers as well, Comcast has opened 78,500 free XFINITY WiFi hotspots throughout the California region. For a map of XFINITY WiFi hotspots, which are located both indoors and outdoors in places such as shopping districts, parks and businesses, please visit: xfinity.com/wifi
