Comcast’s Support to the Community During Massive Wildfires

8 months ago

During the multiple California wildfires, Comcast has the following support in place for its customers:

In this crisis, Comcast considers it our mission and our imperative to treat customers with the utmost empathy, respect and compassion.
During this crisis, Comcast will NOT charge fees for early termination, late fees, relocation fees or any other fees related to damaged or lost equipment.
We have initiated special protocols for our customer service agents so they are informed and prepared to service our customers during this difficult time.
We will work with our customers to resolve any issues they may be having as quickly and efficiently as we possibly can.
If a customer wants to suspend Xfinity services for an extended period of time, but would like to retain use of mobile apps such as Stream TV, Connect, My Account, Xfinity Home, and more, we’ll enable them to do so and will significantly reduce their bills during this time. Customers can text APP to 266278 (COMCST) to download any of these apps.
A list of Frequently Asked Questions for customers can be found here.
In an effort to keep families impacted and emergency personnel connected, Comcast has opened its Xfinity WiFi hotspots for customers and non-customers as well. For a map of Xfinity WiFi hotspots please visit: xfinity.com/wifi.
In addition, Comcast is providing internet service to three Cal Fire facilities and two evacuation centers.

Powerful Winter Storm Creates Power Outages and Impacts Comcast Services

An “atmospheric river” winter storm has brought heavy rain, high winds, flash floods, avalanche warnings and extensive power outages to much of Northern California.

The storm has created impacts from the Sierra to Fresno, including the Bay Area and throughout numerous coastal communities. The system is expected to continue bringing heavy rain and wind to the area through Friday.

Numerous communities are experiencing power outages and thousands were told to evacuate in the Santa Cruz, California region.

Comcast services require commercial power to operate. Internet and video, as well as landline and even mobile phone services for homes and businesses, may stop functioning within hours after the commercial power is shut off.

Comcast understands this disruption to services can have a major impact on people’s lives and businesses, especially during the global pandemic.

The safety of our communities and employees is our utmost priority and Comcast takes special care during storms to ensure public safety. Once commercial power is restored, we will restore Comcast services that have been affected as quickly as possible in accordance with public safety and regulatory guidance.

Here are a few things you can do to stay informed:

Confirm your contact information at xfinity.com/myaccount—We will use this information to contact you if we expect a service disruption caused by a planned power outage. You can also use My Accountto check if your service has been restored.
Comcast Business customers can check their My Accountapp or the Comcast Business Status Center to get information and valuable updates.
Download your favorite shows and movies for offline viewing—With the Xfinity Stream app, you can watch shows and movies offline in case you lose power.
Download the Xfinity Connect App to receive Xfinity Voice calls via your mobile phone—Xfinity Voice customers can make and receive calls with their Xfinity phone number using their mobile phone.
Visit the Comcast California Blogwhere we will post information, updates and answers to commonly asked questions. On the blog, we’ve launched a special PSPS web page where you can get additional information.
Follow us on Twitter — our handle is @ComcastCA and we post valuable updates regularly.

Even if power is off, Comcast’s team never stops working for you. From our family to yours, we hope you remain safe.

Three CA Women and BIPOC-Owned RISE Businesses to Support this Women’s History Month

3 weeks ago

From 2014 to 2019, the number of businesses owned by women of color increased by 43%, doubling the growth rate of women-owned businesses (21%) — but some of these businesses have struggled to get the support they need during the Covid-19 pandemic. In celebration of Women’s History Month, we want to highlight three California–based Black Indigenous People of Color (BIPOC) and women-owned […]

Three CA Women and BIPOC-Owned RISE Businesses to Support this Women’s History Month

3 weeks ago