California News – Page 10

Comcast Joins Marina Students to Celebrate the Life and Legacy of Dr. Martin Luther King Jr.

12 months ago

On Dr. Martin Luther King Jr. Day, January 20th, Comcast employees in California joined dozens of volunteers from United Way Monterey County (UWMC), local artists, students and community members, in celebrating the life and legacy of Dr. Martin Luther King, Jr. by painting a mural expressing a message of education, diversity, and inclusion. The mural […]

“It’s About the People”: Meet Sonya Echols, the New VP of Human Resources for Comcast California

1 year ago

We sat down with Sonya Echols, the new Vice President of Human Resources for Comcast California, to hear about her 2020 goals, her journey from the health care industry to Comcast, and what it means to be a bold thought leader. Prior to Comcast, Sonya led Human Resources for 13,000 employees at DaVita Medical Group […]

From Our Comcast California Family to Yours, Thank You for a Great 2019!

1 year ago

What an incredible year 2019 was! From parades to conferences; from supporting our communities impacted by natural disasters to closing the digital divide, Comcast is proud to give back to the communities where we live and work. At Comcast, we pride ourselves on creating special moments of connection. We do this with the help on […]

Festive Fleet, a Celebration of Connection With Our Customers

1 year ago

At Comcast, we pride ourselves on creating truly special moments of connection. We value every opportunity we get to connect with our customers. Whether that takes place at one of our Xfinity stores, online, over the phone, but especially when we enter a customer’s home. We value every point of interaction we have with our […]

California, It’s Time for Sofa Sunday

1 year ago

The days following Thanksgiving are now well known and deeply ingrained in our culture. Black Friday, with its midnight sales, “doorbusters” and shopping frenzy, is one of the main attractions. Small Business Saturday, started by American Express in 2010, is a “shop small” and buy local movement that now has great momentum. Cyber Monday, coined […]

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Preparing for PSPS Events

Many of us are looking forward to a return to some form of normalcy as we work to rebuild and recover from the public health crisis. Californians are clever, resilient and optimistic people and we will find joy in every season no matter what happens.

While this year will probably feel very different, one thing that will, unfortunately, remain consistent is the threat of wildfires. June 1 was the official start of fire season and at Comcast we are working tirelessly to ensure we continue to serve our customers.

Concurrent with fire season, in many parts of California, we anticipate planned power outages – called Public Safety Power Shutoffs (PSPS) – during this time, which runs from June through November. When gusty winds and dry conditions are forecasted, combined with a heightened fire risk, electricity providers pre-emptively turn off the power to protect the public.

Comcast’s Internet, TV and landline telephone services for homes and businesses require commercial power to operate. During a PSPS event, these Comcast services may stop functioning within hours after the commercial power is shut off. Mobile phone service may also be affected by a PSPS event.

Comcast understands this disruption to services is frustrating and has a major impact on people’s lives and businesses. The safety of our communities and employees is our utmost priority and Comcast takes care during PSPS events to ensure public safety.

Comcast also takes care during PSPS events to ensure we’re keeping our customers informed. We’ve sent a letter and an email to our customers with important information about how to keep informed during wildfire season.

You may also see public service announcements on your local news channel reminding you how these power outages may affect your services.

Here are a few things you can do now to be prepared:

Confirm your contact information at xfinity.com/myaccount—We will use this information to contact you if we expect a service disruption caused by a planned power outage. You can also use My Account to check if your service has been restored.
Comcast Business customers can check their My Account app or the Comcast Business Status Center to get information and valuable updates.
Download your favorite shows and movies for offline viewing—With the Xfinity Stream app, you can watch shows and movies offline in case you lose power.
Download the Xfinity Connect App to receive Xfinity Voice calls via your mobile phone—Xfinity Voice customers can make and receive calls with their Xfinity phone number using their mobile phone.
Visit the Comcast California Blog where we will post information, updates and answers to commonly asked questions. On the blog, we’ve launched a special PSPS web page where you can get additional information.
Follow us on Twitter — our handle is @ComcastCA and we regularly post valuable updates.

Even if power is off, Comcast’s team never stops working for you. From our family to yours, we hope you remain safe.

A Look Back at 2020: Our Year in Review

3 weeks ago

Photo caption (Left to Right): Chinese New Year Parade in January 2020, Lift Zones announcement at Boys & Girls Clubs of Fresno County, a Comcast technician examines an area after it had been burned from a wildfire, Comcast Leaders & Achievers scholarship winner, Black Joy Parade attendees in February 2020, Comcast’s accessibility leader joins a virtual LightHouse for the Blind event. Across the company and […]