Uncategorized – Page 3

Comcast Expands Free WiFi Hotspots to 12,000 to Aid Fire-Impacted Residents and Emergency Personnel

1 year ago

Comcast has increased the number of free Xfinity WiFi hotspots from 7,000 to 12,000 to help residents and emergency personnel stay connected during the time of crisis cause by the Kincade Fire. These hotspots are available to everyone, including non-Xfinity customers. The cities added to the list of free WiFi hotspots include Petaluma, San Rafael, […]

Helpful Information During a Public Safety Power Shutoff

1 year ago

This video may help you understand why you still have power in your home, but no Xfinity services. On late Wednesday, October 23, 2019, PG&E is planning a potential Public Safety Power Shutoff (PSPS) in 15 California counties. According to PG&E’s website: “To protect public safety, PG&E has turned off power due to gusty […]

Comcast Increases Internet Speeds for Most Customers in California

1 year ago

Comcast announced they are increasing download speeds for some of its most popular Xfinity Internet packages for customers in California. Beginning today, download speeds for the company’s Performance tier will jump from 60 Mbps to 75 Mbps, while the Performance Pro tier will increase from 150 Mbps to 175 Mbps. The Blast! tier will move […]

Transforming Businesses One Minute at a Time

1 year ago

Three of Wall Street Journal’s popular podcasts are currently featuring a new miniseries called Transformation Minute featuring Comcast Business. During the podcasts Instant Message, What’s News and Tech News Briefing, Senior Vice President and Chief Marking Officer of Comcast Business, Denice Hasty will answer various questions providing useful tips to transform your business. Hasty will […]

I Used the Xfinity My Account App to “Self-Serve” a Quick Fix to My Internet Service

1 year ago

By Marisa Bearden It was a Saturday night and my fiancé and I were watching one of our favorite shows — Tiny House Nation on Netflix — when suddenly that horrifying red buffering circle appeared on our screen. Immediately, doom set in as we frantically tried to go back to the home screen and then […]

Preparing for PSPS Events

Many of us are looking forward to a return to some form of normalcy as we work to rebuild and recover from the public health crisis. Californians are clever, resilient and optimistic people and we will find joy in every season no matter what happens.

While this year will probably feel very different, one thing that will, unfortunately, remain consistent is the threat of wildfires. June 1 was the official start of fire season and at Comcast we are working tirelessly to ensure we continue to serve our customers.

Concurrent with fire season, in many parts of California, we anticipate planned power outages – called Public Safety Power Shutoffs (PSPS) – during this time, which runs from June through November. When gusty winds and dry conditions are forecasted, combined with a heightened fire risk, electricity providers pre-emptively turn off the power to protect the public.

Comcast’s Internet, TV and landline telephone services for homes and businesses require commercial power to operate. During a PSPS event, these Comcast services may stop functioning within hours after the commercial power is shut off. Mobile phone service may also be affected by a PSPS event.

Comcast understands this disruption to services is frustrating and has a major impact on people’s lives and businesses. The safety of our communities and employees is our utmost priority and Comcast takes care during PSPS events to ensure public safety.

Comcast also takes care during PSPS events to ensure we’re keeping our customers informed. We’ve sent a letter and an email to our customers with important information about how to keep informed during wildfire season.

You may also see public service announcements on your local news channel reminding you how these power outages may affect your services.

Here are a few things you can do now to be prepared:

Confirm your contact information at xfinity.com/myaccount—We will use this information to contact you if we expect a service disruption caused by a planned power outage. You can also use My Account to check if your service has been restored.
Comcast Business customers can check their My Account app or the Comcast Business Status Center to get information and valuable updates.
Download your favorite shows and movies for offline viewing—With the Xfinity Stream app, you can watch shows and movies offline in case you lose power.
Download the Xfinity Connect App to receive Xfinity Voice calls via your mobile phone—Xfinity Voice customers can make and receive calls with their Xfinity phone number using their mobile phone.
Visit the Comcast California Blog where we will post information, updates and answers to commonly asked questions. On the blog, we’ve launched a special PSPS web page where you can get additional information.
Follow us on Twitter — our handle is @ComcastCA and we regularly post valuable updates.

Even if power is off, Comcast’s team never stops working for you. From our family to yours, we hope you remain safe.

A Look Back at 2020: Our Year in Review

3 weeks ago

Photo caption (Left to Right): Chinese New Year Parade in January 2020, Lift Zones announcement at Boys & Girls Clubs of Fresno County, a Comcast technician examines an area after it had been burned from a wildfire, Comcast Leaders & Achievers scholarship winner, Black Joy Parade attendees in February 2020, Comcast’s accessibility leader joins a virtual LightHouse for the Blind event. Across the company and […]