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Aaron Walker: Future-Proofing the Sacramento Valley

3 years ago

Q: What is your new role?

A: I’m the Vice President of Technical Operations for the Sacramento Valley area. I lead a group of six hundred employees that are responsible for delivering Comcast customers the best experience. My team includes field personnel, more commonly known as “techs” who visit customers’ homes. They perform installs and repairs while the network team manages and maintains our infrastructure. Our team takes care of residential and commercial business customers.

Q: What has prepared you for this position?

A: I have more than 20 years of experience in the cable and telecommunications industry. 17 of those years I held various leadership roles, including supervisor, manager, senior manager, director, and now Vice President of Technical Operations. I have worked in different areas in California so I understand that the East Bay, San Francisco, SF Peninsula, Fresno and Sacramento Valley present different challenges and opportunities.

Q: What are the top three things you plan to implement?

A: I’m determined to improve the customer experience. It’s not lost on me that Comcast has work to do in that area. We’ve made significant improvements, but there is room for growth here. One way to deliver a great customer experience is ensuring that we deliver the most reliable products and services; connecting people to the things they love. My team would do that by accelerating our plans to expand and enhance the infrastructure in the Sacramento area. But I can’t do that without strengthening the work culture in Sacramento. I hope to earn recognition for Comcast as a great place to work.

Q: What’s unique about the Sacramento Valley?

A: The culture and pride of the Sacramento area is palpable.  Sacramento is not only known for being home to the state capitol, home to the farm-to-fork community and home to technology consumers that expect reliable and robust Internet service. Sacramento is the new intersection of the new and old.  Also, having lived and worked in the San Francisco Bay Area and Central Valley areas, my family has expressed a deep desire to grow our roots in the Sacramento area.  We love this valley because it is family-friendly; it has a community that’s committed to education, youth sports and outdoor recreation activities.

Q: What’s your vision for the technical operations team in Sacramento?

A: To be the leading example for others to follow at Comcast and the industry.  I look to them as change leaders for our employees to better understand and connect the vision between our customer experience efforts and how that change in culture will ultimately benefit our employees.

Q: What do you hope to accomplish in 2018?

A: I hope to improve customer experience significantly in Sacramento and beyond. There are already plans in place to upgrade more than 100,000 homes with a reliable and robust fiber network. I would love to accomplish all of this while our employees nominate the Sacramento office as one of the ‘Best Places to Work’ by The Sacramento Business Journal for the third consecutive year.

Q: Tell me something people may not know about you?

A: I’m a huge Oakland A’s baseball fan, Oakland Warriors basketball fan and San Francisco 49er fan.  I love camping and spending as much time outdoors as possible. Despite working for one of the largest media and technology companies in the world, I spend very little time watching television; less than 30 minutes a day.

Q: What are you passionate about as a leader?

A: I value integrity, effort a well-balanced approach when it comes to doing what’s right for our employees and our customers. As part of our improvements to customer experience, we have an empty chair at each of our meetings. That chair represents our customers. We make decisions based on what’s right for the customer versus what’s right for the company.

Q: What are you passionate about as a father?

A: I love watching my children experience new things and the awesome conversations we have about the world around them. I’m passionate about them growing up to be caring adults and have compassion for others.  I enjoy being a part of their passion for school, music and sports, which will make them into more well-rounded adults.

Filed Under: In Your Area, Profile Series, XFINITY Products & Services

Public Safety Power Shutoff

An Xfinity technician examines a forest

Preparing for PSPS Events

Many of us are looking forward to a return to some form of normalcy as we work to rebuild and recover from the public health crisis. Californians are clever, resilient and optimistic people and we will find joy in every season no matter what happens.

While this year will probably feel very different, one thing that will, unfortunately, remain consistent is the threat of wildfires. June 1 was the official start of fire season and at Comcast we are working tirelessly to ensure we continue to serve our customers.

Concurrent with fire season, in many parts of California, we anticipate planned power outages – called Public Safety Power Shutoffs (PSPS) – during this time, which runs from June through November. When gusty winds and dry conditions are forecasted, combined with a heightened fire risk, electricity providers pre-emptively turn off the power to protect the public.

Comcast’s Internet, TV and landline telephone services for homes and businesses require commercial power to operate. During a PSPS event, these Comcast services may stop functioning within hours after the commercial power is shut off. Mobile phone service may also be affected by a PSPS event.

Comcast understands this disruption to services is frustrating and has a major impact on people’s lives and businesses. The safety of our communities and employees is our utmost priority and Comcast takes care during PSPS events to ensure public safety.

Comcast also takes care during PSPS events to ensure we’re keeping our customers informed. We’ve sent a letter and an email to our customers with important information about how to keep informed during wildfire season.

You may also see public service announcements on your local news channel reminding you how these power outages may affect your services.

Here are a few things you can do now to be prepared:

  • Confirm your contact information at xfinity.com/myaccount—We will use this information to contact you if we expect a service disruption caused by a planned power outage. You can also use My Account to check if your service has been restored.
  • Comcast Business customers can check their My Account app or the Comcast Business Status Center to get information and valuable updates.
  • Download your favorite shows and movies for offline viewing—With the Xfinity Stream app, you can watch shows and movies offline in case you lose power.
  • Download the Xfinity Connect App to receive Xfinity Voice calls via your mobile phone—Xfinity Voice customers can make and receive calls with their Xfinity phone number using their mobile phone.
  • Visit the Comcast California Blog where we will post information, updates and answers to commonly asked questions. On the blog, we’ve launched a special PSPS web page where you can get additional information.
  • Follow us on Twitter — our handle is @ComcastCA and we regularly post valuable updates.

Even if power is off, Comcast’s team never stops working for you. From our family to yours, we hope you remain safe.

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Photo caption (Left to Right): Chinese New Year Parade in January 2020, Lift Zones announcement at Boys & Girls Clubs of Fresno County, a Comcast technician examines an area after it had been burned from a wildfire, Comcast Leaders & Achievers scholarship winner, Black Joy Parade attendees in February 2020, Comcast’s accessibility leader joins a virtual LightHouse for the Blind event.  Across the company and […]

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