Profile Series

Working From Home. Is Your Internet Connection Secure?

1 week ago

In March 2020 millions of employees in the United States and the world were mobilized to work from home. Technology in 2020 allows for seamless collaboration through the internet, but is your network at home safe? Organized by the San Francisco Business Times and Silicon Valley Business Journal, a table of experts gathered Cybersecurity professionals […]

Comcast Celebrates the 50th Anniversary of Pride Month

3 months ago

This year’s Pride celebration might look different, but the spirit of honoring equality transcends any physical barrier. While the pandemic has impacted many aspects of our lives, at Comcast, we are proud to celebrate with our LGBTQ+ community on this landmark celebration, the 50th anniversary of Pride Month—even if it’s in a virtual setting. Through […]

Keeping the Heart in (Virtual) Pride Month

3 months ago

By John Zipperer, Vice President of Media & Editorial, The Commonwealth Club of California As the Bay Area began to implement the shelter in place in early March, due to the pandemic, we knew this year’s Pride festivities might look different. We learned how the organizers of San Francisco Pride, the largest parade in San […]

Out in the Bay Returns to Bring More LGBTQ Stories to the Airwaves

3 months ago

By Eric Jansen, Creator, Producer and Host of Out in the Bay Out in the Bay—Queer Radio from San Francisco returns to the air thanks to support from San Francisco Public Press radio (KSFP) – the show’s new broadcast home – and Comcast California. Starting on June 17, Out in the Bay will air and livestream […]

Comcast Partners with the Asian American Journalists Association San Francisco Bay Area Chapter to Launch New Storytelling Initiative

3 months ago

Comcast and the Asian American Journalists Association (AAJA) San Francisco Bay Area chapter are collaborating to launch Rising with the Tides, a new storytelling project designed to provide a platform for Asian American and Pacific Islander (AAPI) storytellers. Since the COVID-19 crisis began, there has been a troubling increase in anti-Asian sentiment and hate crimes […]

Preparing for PSPS Events

Many of us are looking forward to a return to some form of normalcy as we work to rebuild and recover from the public health crisis. Californians are clever, resilient and optimistic people and we will find joy in every season no matter what happens.

While this year will probably feel very different, one thing that will, unfortunately, remain consistent is the threat of wildfires. June 1 was the official start of fire season and at Comcast we are working tirelessly to ensure we continue to serve our customers.

Concurrent with fire season, in many parts of California, we anticipate planned power outages – called Public Safety Power Shutoffs (PSPS) – during this time, which runs from June through November. When gusty winds and dry conditions are forecasted, combined with a heightened fire risk, electricity providers pre-emptively turn off the power to protect the public.

Comcast’s Internet, TV and landline telephone services for homes and businesses require commercial power to operate. During a PSPS event, these Comcast services may stop functioning within hours after the commercial power is shut off. Mobile phone service may also be affected by a PSPS event.

Comcast understands this disruption to services is frustrating and has a major impact on people’s lives and businesses. The safety of our communities and employees is our utmost priority and Comcast takes care during PSPS events to ensure public safety.

Comcast also takes care during PSPS events to ensure we’re keeping our customers informed. We’ve sent a letter and an email to our customers with important information about how to keep informed during wildfire season.

You may also see public service announcements on your local news channel reminding you how these power outages may affect your services.

Here are a few things you can do now to be prepared:

Confirm your contact information at xfinity.com/myaccount—We will use this information to contact you if we expect a service disruption caused by a planned power outage. You can also use My Account to check if your service has been restored.
Comcast Business customers can check their My Account app or the Comcast Business Status Center to get information and valuable updates.
Download your favorite shows and movies for offline viewing—With the Xfinity Stream app, you can watch shows and movies offline in case you lose power.
Download the Xfinity Connect App to receive Xfinity Voice calls via your mobile phone—Xfinity Voice customers can make and receive calls with their Xfinity phone number using their mobile phone.
Visit the Comcast California Blog where we will post information, updates and answers to commonly asked questions. On the blog, we’ve launched a special PSPS web page where you can get additional information.
Follow us on Twitter — our handle is @ComcastCA and we regularly post valuable updates.

Even if power is off, Comcast’s team never stops working for you. From our family to yours, we hope you remain safe.