Comcast provides free WiFi access to evacuation centers serving residents that have been displaced due to the Kincade Fire. In addition, Comcast provided free WiFi and phone service at the Cal Fire Command Center located at the Jockey Club.
These are the centers offering free Xfinity WiFi:
- Healdsburg Community Center, 1557 Healdsburg Ave, Healdsburg, CA 95448
- Santa Rosa Veterans Memorial Building, 1351 Maple Avenue, Santa Rosa, CA 95404
Outside the evacuation centers, Comcast opened 7,000 WiFi hotspots in Sonoma and Napa counties for free use by anyone who needs them – including non-Xfinity customers. Private Xfinity WiFi hotspots (such as those in customers’ homes) will not be opened up to others.
For a map of Xfinity WiFi hotspots, which are located at small businesses and in outdoor locations such as shopping districts and parks, please visit www.xfinity.com/wifi.
Once at a hotspot, select the “xfinitywifi” network name in the list of available hotspots and then launch a browser.
Xfinity Internet customers can sign in with their username and password, and they will be automatically connected at Xfinity WiFi hotspots in the future.
Non-Xfinity Internet subscribers should visit the “Not an Xfinity Internet Customer” section on the sign-in page to get started. Non-customers will be able to renew their complimentary sessions every two hours.
If you are prompted for a password or other login credentials, then you are attempting to access an Xfinity WiFi hotspot that is located in a home, not in a business or outdoor location. This hotspot is not a part of the free Xfinity WiFi access program.