Holiday

Honoring the Women at Comcast Who Served Our Country

3 weeks ago

Featured Image (left to right): Jane Bertolo, Angelica Magpusao’s husband, Crystal Hasen during their time in the Marine Corps November is a special time at Comcast NBCUniversal when we celebrate our commitment to building an inclusive workplace for military community employees while also taking extra care to show our gratitude to military customers and communities. Comcast […]

Chinese New Year Brings Fans to Wong Fu

9 months ago

Wesley Chan had a line waiting for him when he arrived at the Xfinity booth at the San Francisco Chinese New Year Community Fair. The fans in line were there to meet Wesley because he’s a co-founder of the digital production company and YouTube channel, Wong Fu Productions. Wong Fu has been creating authentic […]

The Journey of a Cultural Connection

9 months ago

For decades the San Francisco Chinese New Year Parade has stood as a testament to people coming together to celebrate new beginnings. This event spans across generations. When looking out into the crowd you see families gathered to connect to their culture over this significant holiday. We at Comcast strive to connect people to the […]

Miss Chinatown USA: The Beauty of Community Involvement

10 months ago

We are coming out of the excitement of the 2020 Chinese New Year Festivities in San Francisco. For the second year in a row we were a procession level sponsor and so far have participated in a handful of events including the 2020 Miss Chinatown USA pageant. According to the San Francisco Chinese Chamber of […]

Wong Fu Productions to Join Comcast for Chinese New Year Festival and Parade

10 months ago

Happy Lunar New Year! As festivities begin in honor of the Year of the Rat, Comcast is prepping for one of San Francisco’s biggest events. On Saturday, February 8, 2020 Comcast California will be a Procession-level sponsor of the 2020 Chinese New Year Festival & Parade, continuing our ongoing partnership with the San Francisco Chinese […]

Preparing for PSPS Events

Many of us are looking forward to a return to some form of normalcy as we work to rebuild and recover from the public health crisis. Californians are clever, resilient and optimistic people and we will find joy in every season no matter what happens.

While this year will probably feel very different, one thing that will, unfortunately, remain consistent is the threat of wildfires. June 1 was the official start of fire season and at Comcast we are working tirelessly to ensure we continue to serve our customers.

Concurrent with fire season, in many parts of California, we anticipate planned power outages – called Public Safety Power Shutoffs (PSPS) – during this time, which runs from June through November. When gusty winds and dry conditions are forecasted, combined with a heightened fire risk, electricity providers pre-emptively turn off the power to protect the public.

Comcast’s Internet, TV and landline telephone services for homes and businesses require commercial power to operate. During a PSPS event, these Comcast services may stop functioning within hours after the commercial power is shut off. Mobile phone service may also be affected by a PSPS event.

Comcast understands this disruption to services is frustrating and has a major impact on people’s lives and businesses. The safety of our communities and employees is our utmost priority and Comcast takes care during PSPS events to ensure public safety.

Comcast also takes care during PSPS events to ensure we’re keeping our customers informed. We’ve sent a letter and an email to our customers with important information about how to keep informed during wildfire season.

You may also see public service announcements on your local news channel reminding you how these power outages may affect your services.

Here are a few things you can do now to be prepared:

Confirm your contact information at xfinity.com/myaccount—We will use this information to contact you if we expect a service disruption caused by a planned power outage. You can also use My Account to check if your service has been restored.
Comcast Business customers can check their My Account app or the Comcast Business Status Center to get information and valuable updates.
Download your favorite shows and movies for offline viewing—With the Xfinity Stream app, you can watch shows and movies offline in case you lose power.
Download the Xfinity Connect App to receive Xfinity Voice calls via your mobile phone—Xfinity Voice customers can make and receive calls with their Xfinity phone number using their mobile phone.
Visit the Comcast California Blog where we will post information, updates and answers to commonly asked questions. On the blog, we’ve launched a special PSPS web page where you can get additional information.
Follow us on Twitter — our handle is @ComcastCA and we regularly post valuable updates.

Even if power is off, Comcast’s team never stops working for you. From our family to yours, we hope you remain safe.