News Releases – Page 6

Comcast Provides Internet to 11 Evacuation Centers in Areas Affected by the Kincade Fire

1 year ago

Comcast is providing Internet service to 11 evacuation centers serving residents that have been evacuated due to the Kincade Fire in Sonoma and Napa counties. In addition, Comcast opened 12,000 Xfinity hotspots in Petaluma, San Rafael, Marin, Napa, Sonoma and Santa Rosa to help residents and emergency personnel stay connected during this time of crisis. […]

Comcast Provides Internet in Shelters for Kincade Fire Evacuees

1 year ago

Comcast provides free WiFi access to evacuation centers serving residents that have been displaced due to the Kincade Fire. In addition, Comcast provided free WiFi and phone service at the Cal Fire Command Center located at the Jockey Club. These are the centers offering free Xfinity WiFi: Healdsburg Community Center, 1557 Healdsburg Ave, Healdsburg, CA […]

Comcast Opens 7,000 WiFi Hotspots to Aid Kincade Fire-Impacted Residents and Emergency Personnel

1 year ago

To help residents and emergency personnel stay connected during the Kincade fire, Comcast is opening 7,000 Xfinity WiFi hotspots in Sonoma and Napa Counties for free to anyone that needs them – including non-Xfinity customers. Private Xfinity WiFi hotspots (such as those in customers’ homes) will not be opened up to others. For a map […]

Public Safety Power Shutoff Useful Information

1 year ago

Starting Wednesday, October 9, 2019, PG&E initiated a Public Safety Power Shutoff (PSPS) in 34 California counties. According to PG&E’s website: “To protect public safety, PG&E has turned off power due to gusty winds and dry conditions combined with a heightened fire risk. Once the weather subsides, and it is safe to do so, PG&E […]

Sacramento Mayor and Vice Mayor Join Comcast to Help Bridge the Digital Divide

1 year ago

Sacramento Mayor Darrell Steinberg and Vice Mayor Eric Guerra joined Comcast at two events in Sacramento today to announce the largest eligibility expansion of Internet Essentials in California. The program, which is the nation’s largest, most comprehensive, and most successful low-income broadband adoption initiative, will now be available to double the number of eligible low-income households, including those with […]

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Preparing for PSPS Events

Many of us are looking forward to a return to some form of normalcy as we work to rebuild and recover from the public health crisis. Californians are clever, resilient and optimistic people and we will find joy in every season no matter what happens.

While this year will probably feel very different, one thing that will, unfortunately, remain consistent is the threat of wildfires. June 1 was the official start of fire season and at Comcast we are working tirelessly to ensure we continue to serve our customers.

Concurrent with fire season, in many parts of California, we anticipate planned power outages – called Public Safety Power Shutoffs (PSPS) – during this time, which runs from June through November. When gusty winds and dry conditions are forecasted, combined with a heightened fire risk, electricity providers pre-emptively turn off the power to protect the public.

Comcast’s Internet, TV and landline telephone services for homes and businesses require commercial power to operate. During a PSPS event, these Comcast services may stop functioning within hours after the commercial power is shut off. Mobile phone service may also be affected by a PSPS event.

Comcast understands this disruption to services is frustrating and has a major impact on people’s lives and businesses. The safety of our communities and employees is our utmost priority and Comcast takes care during PSPS events to ensure public safety.

Comcast also takes care during PSPS events to ensure we’re keeping our customers informed. We’ve sent a letter and an email to our customers with important information about how to keep informed during wildfire season.

You may also see public service announcements on your local news channel reminding you how these power outages may affect your services.

Here are a few things you can do now to be prepared:

Confirm your contact information at xfinity.com/myaccount—We will use this information to contact you if we expect a service disruption caused by a planned power outage. You can also use My Account to check if your service has been restored.
Comcast Business customers can check their My Account app or the Comcast Business Status Center to get information and valuable updates.
Download your favorite shows and movies for offline viewing—With the Xfinity Stream app, you can watch shows and movies offline in case you lose power.
Download the Xfinity Connect App to receive Xfinity Voice calls via your mobile phone—Xfinity Voice customers can make and receive calls with their Xfinity phone number using their mobile phone.
Visit the Comcast California Blog where we will post information, updates and answers to commonly asked questions. On the blog, we’ve launched a special PSPS web page where you can get additional information.
Follow us on Twitter — our handle is @ComcastCA and we regularly post valuable updates.

Even if power is off, Comcast’s team never stops working for you. From our family to yours, we hope you remain safe.

A Look Back at 2020: Our Year in Review

3 weeks ago

Photo caption (Left to Right): Chinese New Year Parade in January 2020, Lift Zones announcement at Boys & Girls Clubs of Fresno County, a Comcast technician examines an area after it had been burned from a wildfire, Comcast Leaders & Achievers scholarship winner, Black Joy Parade attendees in February 2020, Comcast’s accessibility leader joins a virtual LightHouse for the Blind event. Across the company and […]