News Releases – Page 3

Puertas Abiertas Community Resource Center: Helping the Most Vulnerable in Napa

8 months ago

Napa is a region known worldwide for its wineries and tourism, and it is also a region that, like many other places, is suffering during this time of crisis. However, for the Latino community, especially the undocumented population, the impact has been more significant due to the lack of assistance programs. Puertas Abiertas Community Resource […]

Puertas Abiertas Community Resource Center: Ayudando a los más vulnerables en Napa

8 months ago

Napa es una región conocida mundialmente por sus viñedos y turismo, pero también es una región que, como muchos otros lugares, está pasando momentos difíciles durante esta crisis. Pero para la comunidad latina en esta región, especialmente la población indocumentada, el impacto ha sido más significante. Puertas Abiertas Community Resource Center o simplemente conocida como […]

Seis meses de internet gratuito para estudiantes de bajos recursos en Sacramento

9 months ago

Muchos de los distritos escolares de california han hecho transición a una forma de educación en distancia. Pero no todos los estudiantes en el estado tienen acceso a internet de alta velocidad en casa. Por esa razón, Comcast California se ha unido en asociación con en distrito unificado escolar de la ciudad de Sacramento y […]

Six Months of Free Internet for Low Income Students in Sacramento

9 months ago

Most school districts in California have transitioned to some form of distance learning. However, not all students in the state have access to high-speed internet at home. For that reason, Comcast California is teaming up with the Sacramento City Unified School District and the City of Sacramento to provide Sac City Unified families with free […]

Wearing it with Pride Can Protect Your Life

9 months ago

After a long night shift at University of California San Francisco’s Intensive Care Unit, Jennifer Dela Cruz came home and kept working on ways to help those in need. Ever since The Centers for Disease Control and Prevention (CDC) and many city and counties in Northern California recommended wearing a cloth face covering in public […]

Preparing for PSPS Events

Many of us are looking forward to a return to some form of normalcy as we work to rebuild and recover from the public health crisis. Californians are clever, resilient and optimistic people and we will find joy in every season no matter what happens.

While this year will probably feel very different, one thing that will, unfortunately, remain consistent is the threat of wildfires. June 1 was the official start of fire season and at Comcast we are working tirelessly to ensure we continue to serve our customers.

Concurrent with fire season, in many parts of California, we anticipate planned power outages – called Public Safety Power Shutoffs (PSPS) – during this time, which runs from June through November. When gusty winds and dry conditions are forecasted, combined with a heightened fire risk, electricity providers pre-emptively turn off the power to protect the public.

Comcast’s Internet, TV and landline telephone services for homes and businesses require commercial power to operate. During a PSPS event, these Comcast services may stop functioning within hours after the commercial power is shut off. Mobile phone service may also be affected by a PSPS event.

Comcast understands this disruption to services is frustrating and has a major impact on people’s lives and businesses. The safety of our communities and employees is our utmost priority and Comcast takes care during PSPS events to ensure public safety.

Comcast also takes care during PSPS events to ensure we’re keeping our customers informed. We’ve sent a letter and an email to our customers with important information about how to keep informed during wildfire season.

You may also see public service announcements on your local news channel reminding you how these power outages may affect your services.

Here are a few things you can do now to be prepared:

Confirm your contact information at xfinity.com/myaccount—We will use this information to contact you if we expect a service disruption caused by a planned power outage. You can also use My Account to check if your service has been restored.
Comcast Business customers can check their My Account app or the Comcast Business Status Center to get information and valuable updates.
Download your favorite shows and movies for offline viewing—With the Xfinity Stream app, you can watch shows and movies offline in case you lose power.
Download the Xfinity Connect App to receive Xfinity Voice calls via your mobile phone—Xfinity Voice customers can make and receive calls with their Xfinity phone number using their mobile phone.
Visit the Comcast California Blog where we will post information, updates and answers to commonly asked questions. On the blog, we’ve launched a special PSPS web page where you can get additional information.
Follow us on Twitter — our handle is @ComcastCA and we regularly post valuable updates.

Even if power is off, Comcast’s team never stops working for you. From our family to yours, we hope you remain safe.

A Look Back at 2020: Our Year in Review

3 weeks ago

Photo caption (Left to Right): Chinese New Year Parade in January 2020, Lift Zones announcement at Boys & Girls Clubs of Fresno County, a Comcast technician examines an area after it had been burned from a wildfire, Comcast Leaders & Achievers scholarship winner, Black Joy Parade attendees in February 2020, Comcast’s accessibility leader joins a virtual LightHouse for the Blind event. Across the company and […]