By Kristy Schaffler, Director of Customer Experience, California, Comcast I applaud any business that focuses on delighting its customers. These organizations are clearly on the side of the angels and sure to reap big rewards down the line. Good customer experience (CX) makes someone five times more likely to recommend a company and more likely to […]
Parental Controls Give Me Peace of Mind on Date Nights
This blog was guest written by Claudya Martinez. Technology is great except for when it isn’t, like, when you are trying to set up parental controls, but it’s so dang complicated that you end up screaming the kind of R-rated words that you are trying to protect your kids from. Been there, done that. But […]
Comcast Opens 130,000 WiFi Hotspots Ahead of PSPS
Ahead of PG&E’s Public Safety Power Shutoff on November 20th, Comcast is opening 130,000 Xfinity WiFi hotspots in 30 counties for free to anyone that needs them – including non-Xfinity customers. Private Xfinity WiFi hotspots (such as those in customers’ homes) will not be opened up to others. For a map of Xfinity WiFi hotspots, […]
Comcast Brings Speed and Education for Esports
This blog was guest written by Jayden Diaz, a streamer for Gen.G. On Halloween, Xfinity invited me out to the UC Berkeley campus to talk to the students about careers in the gaming world and how I made my way as a streamer with Gen G, and I had an amazing time. As someone who […]
Public Safety Power Shutoff Useful Information
Starting Wednesday, October 9, 2019, PG&E initiated a Public Safety Power Shutoff (PSPS) in 34 California counties. According to PG&E’s website: “To protect public safety, PG&E has turned off power due to gusty winds and dry conditions combined with a heightened fire risk. Once the weather subsides, and it is safe to do so, PG&E […]