XFINITY Products & Services – Page 2

Comcast’s Support to the Community During Massive Wildfires

2 months ago

During the multiple California wildfires, Comcast has the following support in place for its customers: In this crisis, Comcast considers it our mission and our imperative to treat customers with the utmost empathy, respect and compassion. During this crisis, Comcast will NOT charge fees for early termination, late fees, relocation fees or any other fees […]

Consejos de cómo hacer uso de xFi en Español para controlar el tiempo de uso de la red de WiFi en el hogar

3 months ago

El acceso a la tecnología tiene grandes ventajas y ha demostrado ser extremadamente esencial durante tiempo de pandemia. Hoy día se está haciendo todo totalmente virtual y más personas están trabajando, estudiando, haciendo compras al igual de mantenerse informados y entretenidos con el simple acceso al internet desde el hogar. Mientras el tiempo de uso […]

Cómo ayudar a que los niños mantengan un uso saludable de sus pantallas durante un verano tan inusual

3 months ago

English version begins after Spanish version. Mientras muchos niños y adolescentes continúan pasando más tiempo y energía en línea, sus padres siguen buscando cómo proveerles un balance y recuperar algo de control. Según una encuesta, el 75% de los padres admitieron que durante el comienzo de la cuarentena, sus hijos pasaban más de seis horas […]

Comcast Brings Xfinity and Comcast Business Services to Cool and Georgetown

3 months ago

If you are among the homes or businesses in Cool and Georgetown who have been waiting for super-fast Internet speeds, state-of-the-art WiFi, TV channel choices galore, or an awesome mobile phone option, the wait is over. Comcast will bring its full line of award-winning Xfinity products, along with its leading-edge Comcast Business services, to Cool […]

From Our Comcast California Family to Yours, Thank You for a Great 2019!

10 months ago

What an incredible year 2019 was! From parades to conferences; from supporting our communities impacted by natural disasters to closing the digital divide, Comcast is proud to give back to the communities where we live and work. At Comcast, we pride ourselves on creating special moments of connection. We do this with the help on […]

Preparing for PSPS Events

Many of us are looking forward to a return to some form of normalcy as we work to rebuild and recover from the public health crisis. Californians are clever, resilient and optimistic people and we will find joy in every season no matter what happens.

While this year will probably feel very different, one thing that will, unfortunately, remain consistent is the threat of wildfires. June 1 was the official start of fire season and at Comcast we are working tirelessly to ensure we continue to serve our customers.

Concurrent with fire season, in many parts of California, we anticipate planned power outages – called Public Safety Power Shutoffs (PSPS) – during this time, which runs from June through November. When gusty winds and dry conditions are forecasted, combined with a heightened fire risk, electricity providers pre-emptively turn off the power to protect the public.

Comcast’s Internet, TV and landline telephone services for homes and businesses require commercial power to operate. During a PSPS event, these Comcast services may stop functioning within hours after the commercial power is shut off. Mobile phone service may also be affected by a PSPS event.

Comcast understands this disruption to services is frustrating and has a major impact on people’s lives and businesses. The safety of our communities and employees is our utmost priority and Comcast takes care during PSPS events to ensure public safety.

Comcast also takes care during PSPS events to ensure we’re keeping our customers informed. We’ve sent a letter and an email to our customers with important information about how to keep informed during wildfire season.

You may also see public service announcements on your local news channel reminding you how these power outages may affect your services.

Here are a few things you can do now to be prepared:

Confirm your contact information at xfinity.com/myaccount—We will use this information to contact you if we expect a service disruption caused by a planned power outage. You can also use My Account to check if your service has been restored.
Comcast Business customers can check their My Account app or the Comcast Business Status Center to get information and valuable updates.
Download your favorite shows and movies for offline viewing—With the Xfinity Stream app, you can watch shows and movies offline in case you lose power.
Download the Xfinity Connect App to receive Xfinity Voice calls via your mobile phone—Xfinity Voice customers can make and receive calls with their Xfinity phone number using their mobile phone.
Visit the Comcast California Blog where we will post information, updates and answers to commonly asked questions. On the blog, we’ve launched a special PSPS web page where you can get additional information.
Follow us on Twitter — our handle is @ComcastCA and we regularly post valuable updates.

Even if power is off, Comcast’s team never stops working for you. From our family to yours, we hope you remain safe.

Comcast Invests $15 Million to Expand its High-Speed Network in Modesto

1 week ago

Above Photo: City of Modesto Mayor Ted Brandvold speaking at the virtual press conference announcing Comcast’s investment in Modesto. In a virtual press conference today, Comcast announced that is investing $15 million to enhance and expand its internet infrastructure in Modesto. The network expansion project will deliver up to 10-Gigabits-per-second (Gbps) Ethernet speeds, increased capacity […]

Comcast Invests $15 Million to Expand its High-Speed Network in Modesto

1 week ago

Above Photo: City of Modesto Mayor Ted Brandvold speaking at the virtual press conference announcing Comcast’s investment in Modesto. In a virtual press conference today, Comcast announced that is investing $15 million to enhance and expand its internet infrastructure in Modesto. The network expansion project will deliver up to 10-Gigabits-per-second (Gbps) Ethernet speeds, increased capacity […]