XFINITY Products & Services – Page 3

Festive Fleet, a Celebration of Connection With Our Customers

10 months ago

At Comcast, we pride ourselves on creating truly special moments of connection. We value every opportunity we get to connect with our customers. Whether that takes place at one of our Xfinity stores, online, over the phone, but especially when we enter a customer’s home. We value every point of interaction we have with our […]

Free Flex TV Box for Xfinity Internet-Only Customers

10 months ago

This blog was guest written by Claudya Martinez. Are you an Xfinity Internet-Only customer? If you are, like I am, I want to make sure you know that you can get an Xfinity Flex Box for free! Yup, at no extra cost to you as in “get one because it’s FREE and you’ll thank me!” […]

Building a Culture Around CX

11 months ago

By Kristy Schaffler, Director of Customer Experience, California, Comcast I applaud any business that focuses on delighting its customers. These organizations are clearly on the side of the angels and sure to reap big rewards down the line. Good customer experience (CX) makes someone five times more likely to recommend a company and more likely to […]

Parental Controls Give Me Peace of Mind on Date Nights

11 months ago

This blog was guest written by Claudya Martinez. Technology is great except for when it isn’t, like, when you are trying to set up parental controls, but it’s so dang complicated that you end up screaming the kind of R-rated words that you are trying to protect your kids from. Been there, done that. But […]

Comcast Opens 130,000 WiFi Hotspots Ahead of PSPS

11 months ago

Ahead of PG&E’s Public Safety Power Shutoff on November 20th, Comcast is opening 130,000 Xfinity WiFi hotspots in 30 counties for free to anyone that needs them – including non-Xfinity customers. Private Xfinity WiFi hotspots (such as those in customers’ homes) will not be opened up to others. For a map of Xfinity WiFi hotspots, […]

Preparing for PSPS Events

Many of us are looking forward to a return to some form of normalcy as we work to rebuild and recover from the public health crisis. Californians are clever, resilient and optimistic people and we will find joy in every season no matter what happens.

While this year will probably feel very different, one thing that will, unfortunately, remain consistent is the threat of wildfires. June 1 was the official start of fire season and at Comcast we are working tirelessly to ensure we continue to serve our customers.

Concurrent with fire season, in many parts of California, we anticipate planned power outages – called Public Safety Power Shutoffs (PSPS) – during this time, which runs from June through November. When gusty winds and dry conditions are forecasted, combined with a heightened fire risk, electricity providers pre-emptively turn off the power to protect the public.

Comcast’s Internet, TV and landline telephone services for homes and businesses require commercial power to operate. During a PSPS event, these Comcast services may stop functioning within hours after the commercial power is shut off. Mobile phone service may also be affected by a PSPS event.

Comcast understands this disruption to services is frustrating and has a major impact on people’s lives and businesses. The safety of our communities and employees is our utmost priority and Comcast takes care during PSPS events to ensure public safety.

Comcast also takes care during PSPS events to ensure we’re keeping our customers informed. We’ve sent a letter and an email to our customers with important information about how to keep informed during wildfire season.

You may also see public service announcements on your local news channel reminding you how these power outages may affect your services.

Here are a few things you can do now to be prepared:

Confirm your contact information at xfinity.com/myaccount—We will use this information to contact you if we expect a service disruption caused by a planned power outage. You can also use My Account to check if your service has been restored.
Comcast Business customers can check their My Account app or the Comcast Business Status Center to get information and valuable updates.
Download your favorite shows and movies for offline viewing—With the Xfinity Stream app, you can watch shows and movies offline in case you lose power.
Download the Xfinity Connect App to receive Xfinity Voice calls via your mobile phone—Xfinity Voice customers can make and receive calls with their Xfinity phone number using their mobile phone.
Visit the Comcast California Blog where we will post information, updates and answers to commonly asked questions. On the blog, we’ve launched a special PSPS web page where you can get additional information.
Follow us on Twitter — our handle is @ComcastCA and we regularly post valuable updates.

Even if power is off, Comcast’s team never stops working for you. From our family to yours, we hope you remain safe.

Comcast Invests $15 Million to Expand its High-Speed Network in Modesto

1 week ago

Above Photo: City of Modesto Mayor Ted Brandvold speaking at the virtual press conference announcing Comcast’s investment in Modesto. In a virtual press conference today, Comcast announced that is investing $15 million to enhance and expand its internet infrastructure in Modesto. The network expansion project will deliver up to 10-Gigabits-per-second (Gbps) Ethernet speeds, increased capacity […]

Comcast Invests $15 Million to Expand its High-Speed Network in Modesto

1 week ago

Above Photo: City of Modesto Mayor Ted Brandvold speaking at the virtual press conference announcing Comcast’s investment in Modesto. In a virtual press conference today, Comcast announced that is investing $15 million to enhance and expand its internet infrastructure in Modesto. The network expansion project will deliver up to 10-Gigabits-per-second (Gbps) Ethernet speeds, increased capacity […]