internet essentials

Comcast Showcases Commitment to the City of Santa Maria Through Retail Investment and Community Impact Funding

3 years ago

The City of Santa Maria is experiencing tremendous growth and we at Comcast are doing our part by contributing to the city’s economic and social vitality through our retail strategy and community impact investment. In a time where most storefronts are closing, Comcast has opened its 10th new store in California since the beginning of […]

Internet Essentials Continues to Bridge the Digital Divide

3 years ago

Comcast’s Internet Essentials program continues to connect low-income Americans to high-speed Internet access at home. The program offers eligible families broadband access for $9.95 a month with the option of purchasing a computer for less than $150 and free digital literacy education on print, online and in-person training. Since the start of the program in […]

Despite Progress, Internet Essentials Program still has work to do

3 years ago

Detroit, Michigan: Young Leaders Council – Since stopping in San Jose in mid-July, the Internet Essentials tour has been moving – next stop, Detroit, Michigan. David L. Cohen, Senior Executive Vice President & Chief Diversity Officer, met with some of Motor City’s most innovative leaders and citizens to discuss the importance of bridging the digital […]

California Leads The Nation In Closing The Digital Divide

3 years ago

Today, Comcast announced that the nation’s largest and most comprehensive high-speed Internet adoption program, Internet Essentials, has now connected more than four million low-income Americans, that’s more than one million households. And the State of California is leading the way to bridging the digital divide by connecting more than 150,000 low-income households benefitting more than […]

Más de 600,000 californianos se benefician de Internet Essentials

3 years ago

Internet Essentials, el programa de adopción de Internet más amplio y completo del país, ha conectado más de cuatro millones de norteamericanos de bajos ingresos, o aproximadamente un millón de familias, al servicio de Internet de alta velocidad en el hogar. California es el estado líder del país con más de 150.000 hogares conectados, beneficiando […]

Preparing for PSPS Events

Many of us are looking forward to a return to some form of normalcy as we work to rebuild and recover from the public health crisis. Californians are clever, resilient and optimistic people and we will find joy in every season no matter what happens.

While this year will probably feel very different, one thing that will, unfortunately, remain consistent is the threat of wildfires. June 1 was the official start of fire season and at Comcast we are working tirelessly to ensure we continue to serve our customers.

Concurrent with fire season, in many parts of California, we anticipate planned power outages – called Public Safety Power Shutoffs (PSPS) – during this time, which runs from June through November. When gusty winds and dry conditions are forecasted, combined with a heightened fire risk, electricity providers pre-emptively turn off the power to protect the public.

Comcast’s Internet, TV and landline telephone services for homes and businesses require commercial power to operate. During a PSPS event, these Comcast services may stop functioning within hours after the commercial power is shut off. Mobile phone service may also be affected by a PSPS event.

Comcast understands this disruption to services is frustrating and has a major impact on people’s lives and businesses. The safety of our communities and employees is our utmost priority and Comcast takes care during PSPS events to ensure public safety.

Comcast also takes care during PSPS events to ensure we’re keeping our customers informed. We’ve sent a letter and an email to our customers with important information about how to keep informed during wildfire season.

You may also see public service announcements on your local news channel reminding you how these power outages may affect your services.

Here are a few things you can do now to be prepared:

Confirm your contact information at xfinity.com/myaccount—We will use this information to contact you if we expect a service disruption caused by a planned power outage. You can also use My Account to check if your service has been restored.
Comcast Business customers can check their My Account app or the Comcast Business Status Center to get information and valuable updates.
Download your favorite shows and movies for offline viewing—With the Xfinity Stream app, you can watch shows and movies offline in case you lose power.
Download the Xfinity Connect App to receive Xfinity Voice calls via your mobile phone—Xfinity Voice customers can make and receive calls with their Xfinity phone number using their mobile phone.
Visit the Comcast California Blog where we will post information, updates and answers to commonly asked questions. On the blog, we’ve launched a special PSPS web page where you can get additional information.
Follow us on Twitter — our handle is @ComcastCA and we regularly post valuable updates.

Even if power is off, Comcast’s team never stops working for you. From our family to yours, we hope you remain safe.

A Look Back at 2020: Our Year in Review

3 weeks ago

Photo caption (Left to Right): Chinese New Year Parade in January 2020, Lift Zones announcement at Boys & Girls Clubs of Fresno County, a Comcast technician examines an area after it had been burned from a wildfire, Comcast Leaders & Achievers scholarship winner, Black Joy Parade attendees in February 2020, Comcast’s accessibility leader joins a virtual LightHouse for the Blind event. Across the company and […]